Underlying Duty of Care Models
Figure 1 Integrated Duty of Care Risk Management Model
1 Assess company-specific risk 2 Plan strategically 3 Develop policies and procedures 4 Manage global mobility 5 Communicate, educate and train 6 Track and inform 7 Advise, assist and evacuate 8 Control and analyze
‘Plan’Phase
Step 1―Assess company-specific risks: Assess health, safety and security risks in the locations where employees are assigned or travel to for work, and understand the organization’s Duty of Care obligations.
Step 2―Plan strategically: Develop an integrated risk management strategy (including both an incident crisis management plan and an ongoing Duty of Care process) so that the organization can effectively assume its Duty of Care obligations.
Step 3―Develop policies and procedures: Develop clear Duty of Care and travel risk management policies and procedures, that govern those who are traveling and working abroad (both short- and long-term), and consider how the organization’s worldwide travel policies and procedures assist in keeping employees healthy, safe and secure.
‘Do’Phase
Step 4―Manage global mobility: Review how the organization oversees the international mobility of employees (and their dependents) who cross borders as part of their work duties, whether as international assignees or business travelers, and how they assess the foreseeable risks prior to departure.
Step 5―Communicate, educate and train: Ensure that the travel risk management plan (including the Duty of Care policies and procedures) is communicated throughout the organization and that employees (managers, international travelers and assignees) are informed and prepared for the potential risks prior to being sent abroad.
Step 6―Track and inform: Know where your employees are at any given time and have plans to communicate proactively with them if a situation changes or in the event of an emergency.
Step 7―Advise, assist and evacuate: Provide ongoing guidance, support and assistance when employees are abroad and find themselves in unfamiliar situations, and be prepared to evacuate them when necessary.
‘Check’Phase
Step 8―Control and analyze: Have management controls in place to ensure employer/employee compliance, and track and analyze data to improve the efficiency and effectiveness of the travel risk management plan.
In each of the Plan-Do-Check phases of the Integrated Duty of Care Risk Management Model, employers must take steps to address their Duty of Care obligations. Yet, unlike other risk management activities, there are few generally accepted best practices as to what employers should do to assume their Duty of Care responsibilities. This Benchmarking Study adds value by empirically developing a baseline for global Duty of Care practices.
Employer Duty of Care Continuum
Not all employers have the same level of risk exposure and global experience when it comes to protecting the health, safety, security and well-being of their globally mobile employees. Risk exposure varies according to the work performed, the type of industry, the profile of the employee and the locations where they operate. In addition, cultural norms and laws that guide companies in taking care of their employees vary widely around the world. As a result, employers find themselves in different places on the Employer Duty of Care Continuum.
The continuum is an ideal representation of an organization’s position vis-à-vis their Duty of Care responsibilities. Three zones are identified (red, blue and green) through which organizations typically evolve (see Figure 2).
9
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48