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 Reputational risk plan: A plan that mitigates risks related to the reduction of trustworthiness or reputation of a firm.


 Rest break policy: A policy that requires employees to take appropriate rest breaks (for example, after working or traveling long hours).


 Risk: An assessment of the probability and consequences or impact of a particular threat.


 Security: Freedom from hostile acts.


 Security alert: A means to disseminate information regarding the risks/threats to those traveling.


 Security alert level: Different threat levels intended to reflect the probability of a security attack and its potential gravity (for example, color-coded risk levels where red=severe; orange=high; yellow=moderate).


 Scenario planning: A strategic planning method that analyzes a number of certain and uncertain scenarios and plans ahead how the company would respond.


 Smart communication device: A mobile device that offers more advanced computing ability and connectivity than a contemporary basic mobile phone.


 Stakeholder: An individual or group who affects or can be affected by an organization’s actions.


 Threat: Any occurrence or potential action that puts one’s safety and/or security into jeopardy.


 Transportation policy: A policy regarding how employees get from one place to another.


 Travel management policy: A policy related to how employees procure, and are reimbursed for, work-related travel (air, transportation, accommodation, food, etc.).


 Travel management process: A process that describes how employees procure their work-related travel (air, transportation, accommodation, food, etc.) in accordance with company policy.


 Travel register: A system that tracks employees while they are traveling.


 Travel restrictions: Restrictions related to travel of employees (places allowed to travel to, allowable behaviors, things to do and not to do, etc.).


 Travel risk: Risks associated with travel abroad.


 Travel risk advice: Advice that is given to employees before and during their work-related travel with regard to their health, safety and security.


 Travel risk management: The identification, assessment and prioritization of travel risks/threats and the coordinated efforts to mitigate those risks/threats.


44 Figure 1:


Index of Figures


Integrated Duty of Care Risk Management Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9


Figure 2: Employer Duty of Care Continuum . . . . . . . . . . . . .10 Figure 3: Duty of Care Practices . . . . . . . . . . . . . . . . . . . . . . .11 Figure 3a: Sample Snapshot–Company Profile . . . . . . . . . . . . . .12 Figure 3b: Sample Snapshot–Respondent Profile . . . . . . . . . . . .13


Figure 4: Primary Perceived High-Risk Employee Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14


Figure 5: Types of Employees in Risky Locations . . . . . . . . .15 Figure 6: Categorization of Threats . . . . . . . . . . . . . . . . . . . . .15 Figure 7: Perceived Risk of Threat Categories . . . . . . . . . . . .16 Figure 8: Risk Perception of Threats by Industry . . . . . . . . . .18 Figure 9: Occurrence of Threats to Employees . . . . . . . . . . .20


Figure 10: Occurrence of Employee Threats by Company Size and Global 500 . . . . . . . . . . . . . . . .21


Figure 11: Duty of Care Awareness . . . . . . . . . . . . . . . . . . . . . .25 Figure 12: Duty of Care Ownership . . . . . . . . . . . . . . . . . . . . . .27 Figure 13: Selected Duty of Care Practices . . . . . . . . . . . . . . .28 Figure 14: Duty of Care Benchmarks . . . . . . . . . . . . . . . . . . . . .29 Figure 15: Overall Duty of Care Baseline . . . . . . . . . . . . . . . . .30 Figure 16a: Duty of Care Benchmarks . . . . . . . . . . . . . . . . . . . .32 Figure 16b: Duty of Care Benchmarks . . . . . . . . . . . . . . . . . . . .33 Figure 17: Duty of Care Baseline Scores . . . . . . . . . . . . . . . . . .34


Figure 18: Mean Rating and Ranking of Duty of Care Motivators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35


Figure 19: Ten Duty of Care Takeaways . . . . . . . . . . . . . . . . . .38


Figure 20: Ten Duty of Care Best Practice Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . .38


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