Table of Contents


Preface………………………………………………………………………………………………………………………………………………………4 Executive Summary ………………………………………………………………………………………………………………………………………5 Underlying Duty of Care Models…………………………………………………………………………………………………………………………8 Integrated Duty of Care Risk Management Model ……………………………………………………………………………………………8 Employer Duty of Care Continuum………………………………………………………………………………………………………………9


Developing a Baseline for Duty of Care Practices……………………………………………………………………………………………………11 The Benchmarking Study ………………………………………………………………………………………………………………………………12 Six Major Findings and Analysis ………………………………………………………………………………………………………………………14 1. Perceived High-Risk Locations in which Global Companies Operate.…………………………………………………………………14 2. Risks and Threats Faced by Employees …………………………………………………………………………………………………15 3. Awareness and Ownership of Duty of Care and Travel Risk Management ……………………………………………………………24 4. Benchmarking of Duty of Care Practices, Indicators and Baseline ……………………………………………………………………27 5. Duty of Care Motivation………………………………………………………………………………………………………………………34 6. Legal and Moral Responsibility of Companies……………………………………………………………………………………………35


Conclusions, Recommendations and Limitations……………………………………………………………………………………………………37 Appendices ………………………………………………………………………………………………………………………………………………41 1. Duty of Care Checklist Development and Validation ……………………………………………………………………………………41 2. Benchmarking Study Methodological Notes ……………………………………………………………………………………………42 3. Definition of Terms Used Throughout the Benchmarking Study ………………………………………………………………………43


Index of Figures …………………………………………………………………………………………………………………………………………44 List of Participating Companies ………………………………………………………………………………………………………………………45 About the Author …………………………………………………………………………………………………………………………………………46 Acknowledgments ………………………………………………………………………………………………………………………………………47 About International SOS ………………………………………………………………………………………………………………………………47


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