Threats that have occurred significantly LESS likely, according to respondents from: Threat
Remoteness Violent crime
Asia
3. Awareness and Ownership of Duty of Care and Travel Risk Management
The two critical success factors to implement an integrated Duty of Care strategy within a company are:
Awareness, as it is necessary to promote a Duty of Care; and
Ownership of this responsibility, so effective deployment can take place.
Awareness Respondents were asked:
“In general, how would you characterize the awareness of your industry/company about its Duty of Care and travel management responsibilities?”
On a scale of 1 (very unaware) to 5 (very aware), respondents reported an “average” level of company awareness (mean of 3.51), which is higher than the industry awareness (mean of 3.37). The difference in company versus industry awareness is statistically significant. This is in line with a “social desirability” answer, as survey respondents think that the company does better than their industry, but this may act as a deterrent to vigilance and preparation. Different stakeholders in the organization have different levels of awareness about their Duty of Care responsibility, with the highest awareness being with security/risk management (mean of 4.0) and occupational health and safety (mean of 3.95). This is consistent with the nature of their core job responsibilities. Project management (mean of 3.37), public relations/communication (mean of 3.46) and operations (mean of 3.51) have the lowest levels of awareness. The lower Duty of Care awareness of operations and project management (who are the front line of the business) is tricky since they may not take the necessary steps to ensure compliance to fulfill a company’s Duty of Care obligations. PR/communication, having lower Duty of Care awareness, may hamper their ability to answer questions to external constituencies in a time of crisis. Another interesting finding is that senior management, who should set expectations and provide resources, only has a “medium level” of Duty of Care awareness (mean of 3.56). Respondents who work in the HR,
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Workers’ Compensation and Legal departments have slightly higher levels of Duty of Care awareness than senior management.
The awareness for different areas of Duty of Care responsibility within a company (corresponding to the eight steps of the Integrated Duty of Care Risk Management Model) was the greatest for step 7 (Advice, Assist, and Evacuate) with a mean of 3.73, step 1 (Assess Risk) with a mean of 3.41, and step 3 (Policies and Procedures) with a mean of 3.4. Lack of awareness was the greatest for step 5 (Communication, Education and Training) with a mean of 3.17, and step 8 (Control and Analysis) with a mean of 3.16 (see Figure 11). Companies have greater awareness in assessing risk, and developing policies and procedures (the front end of Duty of Care), and steps to be taken when an incident occurs (Advising, Assisting and Evacuating), but have lower awareness of what it takes to implement (Communication, Education and Training), enforce and monitor compliance (Control and Analysis).
Companies seem to have a certain level of awareness regarding the need to plan their Duty of Care responsibilities. They are, however, much less aware of how to implement Duty of Care, especially in regard to the vital importance of communication, education and training, and auditing through management control and analysis to ensure that Duty of Care obligations are being met.
Company Demographics
1. Global 500—While overall Duty of Care awareness (industry, company and different areas of Duty of Care responsibility) is higher for Global 500 companies compared to non-Global 500 companies, it only attains statistical significance for advising, assisting and evacuating employees when necessary. Global companies have a greater perception of extreme risk (such as terrorism and violent crime) and their employees have suffered more incidents, giving them greater experience and awareness of Duty of Care responsibilities. Global 500 companies also have greater resources to advise, assist and evacuate employees, and are likely to be more aware of the need to evacuate before the situation becomes problematic.
Australia/ Oceania
Europe
Middle East/ North Africa
North America
Sub-Saharan Africa
Central America/ Caribbean
South America
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