Appendix 2: Benchmarking Study Methodological Notes Research questions


The Benchmarking Study explored three fundamental questions with regard to employer Duty of Care: (1) What does Duty of Care really mean from a company’s perspective? (2) What types of Duty of Care activities are companies currently undertaking? (3) How do global companies compare (i.e., benchmark) on Duty of Care?


Research design


The design of the Benchmarking Study assumes that a company’s Duty of Care obligation is a function of the evaluation of a company’s activities by the various decision makers and actors involved in a company’s Duty of Care activities moderated by the function, level and region of the respondents and the company’s size, industry, sector, industry and HQ location. This is represented by the following equation:


Y (Perception of Company’s DOC Obligation Fulfillment) =


F [Respondent (1+ 2 +…n) + Level + Function + Geography] + [Company (Size + Sector + Industry + HQ location)]


The research questions and design of the Benchmarking Study resulted in a number of variables which were included under five different sections of the questionnaire: risks and threats faced by employees, Duty of Care and travel risk management activities, Duty of Care ownership, and the company and respondent characteristics.


Duty of Care instruments


To ascertain the extent to which companies are fulfilling their Duty of Care obligations, a Duty of Care Checklist was developed and validated (see Appendix 1 for an explanation of the methodology that was used). This allowed organizations to ascertain, at a high level, where they ranked (red, blue or green zone) in the various stages of the Integrated Duty of Care Risk Management Model and where the gaps lie. This initial audit allowed them to benchmark their Duty of Care practices against other companies in the same industry, sector and geographical region.


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