Appendices


Appendix 3: Definition ofTerms UsedThroughout the Benchmarking Study


 After-action review: A structured review or debrief process for analyzing an event after it happened (what happened, why it happened and how it can be done better) by the participants and those responsible for a project or event.


 Airline policy: A policy regarding the use of airlines by employees (including policies regarding which airlines to use, which class of seats can be booked, how flights are reimbursed, which travel agency to use, etc.).


 Business continuity plan: A plan for remaining in business in the event of a disaster.


 Business continuity insurance: Insurance to mitigate the loss incurred in the event a business or parts of it cannot be continued.


 Communication protocol: A formal description of the way in which communication messages will be exchanged (for example, during an emergency).


 Corporate Social Responsibility: The actions by a firm that appear aimed at furthering some social good beyond the interests of shareholders and beyond that which is required by law (cf. McWilliams and Siegel, 2001; Melo and Galen, 2011).


 Crisis management: A process by which an organization deals with a major unpredictable event that threatens to harm the organization, its stakeholders or the general public.


 Crisis management plan: A specific plan on how to manage different crisis situations.


 Crisis management team: A special team that is put in place to deal with the management of a crisis when it happens.


 Dependents: Family members (spouse, children and significant others) who accompany an international assignee or expatriate abroad.


 Duty of Care: A requirement that a person/organization acts toward others and the public with watchfulness, attention, caution and prudence in a matter that a reasonable person in the same or similar circumstances would.


 Duty of Care strategy: A set of choices and a corresponding plan of action designed to achieve Duty of Care.


 Duty of Loyalty: The duty of an employee not to compete with the interest of the organization and to follow the Duty of Care policies and procedures.


 Emergency response plan: A plan that addresses specific emergencies.


 Employer Duty of Care Continuum: An ideal-type continuum indicating where an employer fits in terms of vulnerabilities with red (at risk), blue (compliance-focused) and green (CSR- focused) zones.


 Global mobility: The movement of people across borders as part of their employment relationship.


 Globally mobile employee: An employee who frequently crosses borders as part of their employment.


 Hotel/accommodation policy: A policy regarding the use of hotels and other forms of accommodation (including policies regarding which hotels can be used, how to book them, how to pay for them, etc.).


 International assignee (or expatriate): A person being sent across borders by an employer as part of their job responsibilities.


 International business traveler: A person employed in one home country, but traveling for work to another country for a short period of time.


 Integrated Duty of Care Risk Management Model: A risk management model consisting of eight steps based on the ‘Plan-Do-Check’ continuous improvement model.


 Likelihood of occurrence: The probability that something will happen.


 Local employee: An employee who works in the country in which he or she is hired.


 Medical alert: A means to disseminate information regarding the health and medically-related risks for those traveling in certain areas.


 Negligent failure to plan: The omission, whether intentional or unintentional, to put in place a plan resulting in an injury to a person or property.


 Person-location risk assessment: An assessment of the risk and threats of a specific person for a specific location (for example, the risk of sending a person with a particular chronic condition to a country with a certain climate).


 Plan-Do-Check: The first three steps of the Plan-Do-Check-Act continuous improvement model.


 Policies: A broad statement that reflects an organization’s philosophy, objectives or standards concerning a particular set of management or employee activities.


 Procedures: A detailed step-by-step description of the customary method of handling activities.


 Reasonably accommodate: Modifying or adjusting a process, environment or circumstance under which a job is usually performed to enable an individual to perform the essential functions of that job.


 Refuse to work: The right of an employee to refuse an assignment or business trip because of the dangers inherent to the assignment.


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