96% Satisfaction* *average score across client base
Questions covered Collection Levels, Quality and Service. Comments made include:
“With the help of Collect Services we achieved our 3rd best ever collection rate (2010/2011).”
“I am pleased with the way CSL have embraced new ideas to assist with working smarter and in turn raising the returns levels.”
“I have not had one complaint about them.”
“Collect Services provide a high level of management information along with the Annual Report which also benchmarks against previous years performance.”
“Collection Rates appear to match or improve on those being achieved Nationally.”
“We don’t receive many complaints.”
“They are efficient in ensuring that all updates to processes and legislation are communicated to us and advise on the latest case law where appropriate.”
“They respond promptly to our requests and have put in place new initiatives to improve the service provided at every opportunity.”
“Payments are passed to us regularly and Debtors seem to be treated with sensitivity as we rarely receive expressions of dissatisfaction.”
“A reliable and professional company at all times.”
“Not one of the bigger companies but does mean they are able to use innovative ideas when it comes to debt collecting.”
“We value their experience. Their attention to legislation. Their management of their Bailiffs. Their adherence to Council guidelines. Their complaints policy. Their willingness to meet our requirements.”
Contact us at: E:
collect@collectservices.com T: 01895 626610
www.collectservices.com
T
Party time for the BPA
In a historic move the BPA has been making its debut at this year’s party conferences. The mission is to make the Association’s aspirations clear to all politicians, says Patrick Troy
he Party Conference season is upon us and, for the first time, the BPA has engaged itself fully with all three of the
main party conferences. By the time you read this we will have attended all three and contributed to the debate around the transport agenda. Many of your council members will
have both attended the conferences and contributed to the debate. At the heart
this with the country’s political parties at their conferences. Tere is another message to be pushed
through, both at the conferences and in the wider community, and that is that we are not complacent about this challenge. Te BPA and the parking sector in general is committed to ‘raising its game’ and improving standards across the sector. Tis has become our life-blood and is utterly central to our mission. You will
Our argument has always been that a war on the motorist is really a war on the minority of people who park unlawfully
of the discussions, we have thrown down the gauntlet to challenge the government’s rhetoric around ending the ‘war on the motorist’. Our argument has always been that a
war on the motorist is really a war on the minority of people who park unlawfully on our roads and in our car parks. Te vast majority of motorists park lawfully and are inconvenienced by that small minority that cause the most problems. We’ve tried to get this message across at various forums and will have been doing
be hearing a lot more about how we can improve our professional status further over the coming weeks and months. Tis is a message that we want to get
out there, not just to the politicians at the party conferences, but to the wider general public to assure them that the commitment of the parking sector is to put the consumer at the heart of its thinking and decision-making.
HAVE YOUR SAY Any views? Write to
editor@britishparking.co.uk
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