services with hotel booking agents BSI, HRS and hotel.info. Its online services also include rail booking facilities, integration with BTR's Ground Transportation Management system and travel risk and crisis management facilities. Click Travel recently won the Talk Talk business


and the group’s buyer Amanda Newton says, “We wanted a TMC that could help us encourage online booking, to lower our transaction costs and to follow policy compliance.” McLean says that ease of use also continues to be an issue with online booking tools and that


Click Travel has tried to mirror a leisure booking system as much as possible while maintaining the control elements. Other experts in the sector agree the proliferation of online leisure tools has led to an expectation that tools in the corporate space will be just as easy to use with all the functionality and still allowing for the complexities of travel policy. CWT’s Turner points out that while systems


are becoming more user-friendly because of developments in the leisure space, they still cannot be compared to those tools because


➔ WWW.THEBUSINESSTRAVELMAG.COM I 57


“Experts agree that the proliferation of online leisure tools has led to an expectation that tools in the corporate space will be just as easy to use”


BIGSTOCKPHOTO.COM


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