INSIDE THIS ISSUE


“We make data available on the intranet and send messages to mav- erick travellers”


6 MICHELLE KIPLING


MANCHESTER BUSINESS SCHOOL


Jan/Feb 2011


64


56 FEATURES


“Saving our clients money is no longer just an option, it's a given“


10 IAN WINDSOR


MANAGING DIRECTOR, HRG UK


22 Travel Management Companies Our annual look at the world of TMCs, including extensive listings of who's in the market


56 Online Tools A look at the latest booking technology across the industry


64 Premium Economy The so-called 'fourth' aircraft cabin in the spotlight


REGULARS


6 The Knowledge Corporate case study


“Our market share in long haul travel has grown dramatically”


18 MARIANNE


SAMMANN GENERAL MANAGER UK & IRELAND, LUFTHANSA AND AUSTRIAN AIRLINES


8 The Knowledge Buyer perspective


10 The Knowledge Step-by-step guide


12 The Knowledge Supplier perspective


14 The Year Ahead A round-table discussion on what 2011 has in store for the business travel industry


16 Question Time Your queries answered


18 The Debate Is there still merit in supplier loyalty schemes?


18 The Conversation With Kurt Ritter of Rezidor


52 Show Preview February's Business Travel & Meetings Show


54 Photo Gallery The TBTM Christmas party in pictures


80 Reality Check Product reviews by those in the know


THE REVIEW


47 Sixteen pages of top news stories, trends and developments, plus updates from NBTA and the HBAA


DEPARTURES


69 On Business in... Montréal 70 Meeting in... Chester 72 Flying to & Staying in... Middle East/Indian Subcontinent


“Transport matters and we have two high-level objectives: creating jobs and cutting carbon. We will make London Heathrow better, not bigger. There will be no expansion at Heathrow, Gatwick or Stansted in this parliament“


So says Norman Baker, Under Secretary of State for Transport


22


18


36


72


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