Feature: Travel Management Companies


TMC LISTINGS 2011 change, now operating three separate brands under the ATPI umbrella. ATPI is one of the fastest-growing international businesses in the travel industry.” Specialist sectors: ATP Corporate Travel looks after large scale clients ranging from public sector to international law firms. ATP Instone Marine & Corporate Travel holds a world leading position within the marine, shipping, offshore and energy sectors. ATP Event Experts is one of Europe’s largest event companies specialising in managing major sporting and sponsorship offsite events for large brands including Heineken and the Dutch Olympic committee. New business contact: Adam Knights Tel: 0207 111 8673 Website: www.atpi.com


Baxter Hoare Turnover: £6million. Size: 12 full-time equivalent staff in one London office. Profile: “Established in 1883, Baxter Hoare offers an array of travel and event solutions for a varied client base of SMEs, public sector organisations and FTSE 100s. Based at London Bridge where the company was originally founded, Baxter Hoare is an independent TMC with one of the highest team retention levels in the industry. We offers clients a personalised bespoke travel, events and leisure service while maximising travel budgets and duty of care responsibilities.” Specialist sectors: SMEs, blue chip and public sector. New business contact: Lee Surman Tel: 020 7407 5492 Website: www.baxterhoare.com


BCD Travel Turnover: £405million. Size: 582 staff. BCD Travel operates with seven wholly- owned Business Travel Centres in London, Manchester, Hull, Maidenhead and Pinewood, plus 17 implants/outplants and one leisure centre. BCD Travel operates in more then 90 countries across the globe with ownership across all major strategic markets. Profile: “BCD Travel, a BCD Holdings NV company, is a leading provider of corporate travel management solutions, benefiting organisations of all sizes, on every level. We maximise value for clients by simplifying the travel process, streamline travel services to meet their needs and synchronise systems and content to provide best in class services. Combining global strengths with local expertise, innovation solutions and exceptional service, we help clients achieve their business objectives, on time and on budget.” Specialist sectors: Corporate banking and financial services, media, entertainment, FMCG, technology, legal, pharmaceutical, manufacturing, marine and the SME market. New business contact: Tony McGetrick Tel: 0207 262 5040 Website: www.bcdtravel.co.uk


Business Travel Direct Turnover: £60.4million. Size: 90 staff based in four UK offices. Profile: “Over its 40-year history Business Travel Direct, part of Ickenham Travel Group Plc, has continually strived for new and innovative ways to enhance clients’ travel experiences and provide genuine added value. The company’s business model is firmly based around quality of service combined with market-leading technology. Commitment to flexibility, integrity, transparent and honest pricing, and the ability to


provide consultancy and shape solutions to suit each client further reinforces its reputation as one of the UK’s leading travel management companies.” New business contact: Elaine Hodgett Tel: 0845 313 8701 Website: www.businesstraveldirect.co.uk


Capita Business Travel Turnover: £151million. Size: Capita Business Travel employs 200 staff, with all business areas based in the head office in Derby. Profile: “At Capita Business Travel we do things a little bit differently. We won't ask our customers to choose between a full-service travel management company and a specialist provider. Our service and online technology speak for themselves, offering the flexibility of both. Defining service, delivering excellence. Part of Capita Group plc, Capita Business Travel specialises in improving processes and harnessing technology to deliver efficiencies, innovation and savings to the travel management process.” Specialist sectors: A diverse client base including public sector, private sector, retail and manufacturing, utilities, financial services and law. New business contact: Matt Selby Tel: 0871 521 9800 Website: www.capitabusinesstravel.co.uk


Carlson Wagonlit Travel (CWT) Turnover: £1.2billion in the UK in 2010; $21.4billion worldwide in 2009. Size: CWT employs nearly 1,400 employees across 28 locations in the UK. Worldwide, it employs nearly 18,000 people and is present in more than 150 countries. Profile: “CWT has served the UK market for more than 15 years and services companies of all sizes, as well as the public sector, from a broad range of locations across the country varying in size to suit each client’s needs. By drawing on the talents and expertise of its people and using innovative technology, CWT partners with clients to drive savings while delivering a local service and enhancing security and sustainability.” Specialist sectors: In the UK, CWT clients include companies of all sizes and from all sectors including financial, engineering, media, manufacturing, energy, pharmaceutical, telecommunications and government/public. CWT also specialises in meetings and events. New business contact: Call 020 3353 0340 Tel: 020 3353 0000 Website: www.carlsonwagonlit.co.uk


Chambers Travel Management Turnover: Not supplied Size: 120 staff in two UK offices in London and Glasgow. Profile: “Chambers is an award-winning independent travel management company. We invest in people and technology so we can offer total travel management. Our highly- experienced team offers high-touch servicing but our technology focus and investment ensures we can also deliver market-leading tools and service to rival any online specialist. Self-booking tool adoption by Chambers clients is among the highest in the industry. Chambers is headquartered in the UK and has a network of offices and partners around the world.” Specialist sectors: Insurance, legal, finance, pharmaceutical, technology, media, architecture,


energy/utilities and the public sector. New business contact: Paul Broughton Tel: 0207 429 9600 Website: www.chamberstravel.com


Chelsea Travel Management Turnover: £39million. Size: 63 employees across four UK offices. Profile: “Chelsea Travel Management provides a total travel solution, combining the benefits of experience and knowledge with online technology systems. The business specialises in providing consultancy and advice on travel solutions, which will deliver measurable value and financial results for clients.” New business contact: Denise Horn Tel: 01737 646448 Website: www.chelseatm.co.uk


Click Travel Turnover: £20million Size: 37 staff in one office in Birmingham. Profile: “Click Travel is a modern, technology driven, travel management company. The Click platform powers both on and off-line bookings, guaranteeing uniform travel policy application and enabling assistance to be provided for all bookings by our in-house expert travel consultants. Click adds value by focusing on the three P's: Process: no two clients use the same system – Click's unique technology allows it to closely integrate with client processes and payment systems maximising efficiency; Price: Click accesses content from thousands of GDS and non-GDS suppliers to maximise choice and savings; Policy: MI reporting, account management and analysis fed back to the client to drive policy development.” Specialist sectors: Retail, public sector, recruitment, heavy industry, charity and manufacturing. New business contact: Darryl McGarvey Tel: 08715 667 788 Website: www.clicktravel.com


Commodore International Travel Turnover: £42million to November 2010; estimated £45-50million by year-end. Size: Staff of 70 with a head office on London’s Shaftesbury Avenue, plus offices in Canary Wharf and Manchester. Profile: “A full spectrum of all travel and travel related services including a year round out-of-hours service is available. Headquartered in Central London, where divisions providing corporate travel, leisure, groups/conferences, Fregata/Mastertours and Masterare (consolidated fares) are all located. Accredited under ISO 9001:2008. We also provide a wide range of add-on services including an in-house visa/ passport division, airport meet and greet, and courier service for East and Central London clients.” Specialist sectors: A wide range of clients, but particularly strong in the media and newspaper sector. New business contact: Derek Foster; Jim Pocock Tel: 0207 420 7300 Website: www.commodore.co.uk


The Co-operative Travel Management Turnover: £110million. Size: 216 full-time equivalent staff, with 15 UK offices and headquarters in Stafford. Profile: “The Co-operative Travel Management is the


18 I THE BUSINESS TRAVEL MAGAZINE


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