INTO THE UNKNOWN... For the corporate travel and meetings industry
Publishing Director & Managing Editor: Alan Orbell Publisher: David Clare
david.clare@
thebusinesstravelmag.com Editor: Gillian Upton
WHO KNOWS what 2011 will bring? One thing is for sure, the increase in costs will mean continued belt-tightening and reliance on intermediaries. Read what six industry punters think on page 14 of this issue.
No points for guessing what buyers think of British Airways’ new handling
fee being introduced in March. They have been particularly vocal and one buyer tries to calm the situation with a reasoned approach, on page 8. Someone with a more strategic view of industry issues is Kurt Ritter, veteran of the hotel industry and probably the longest serving CEO of any hotelier, with 19 years at the helm of Rezidor and 32 years at the group. He shares his views on the industry on page 20. Finding solutions to buyer issues
is the nub of our new feature in this issue, Question Time, where buyers can elicit the help of experts for any issue or concern. Find the first example, exploring the use of low-cost carriers, on page 16. Three other people having their say are the panelists of The Debate, on page 18, tackling the tricky issue of supplier loyalty schemes. The sheer tenacity of the University of Manchester is revealed in our Knowledge corporate case study (on page 6). Read all about how their persistence paid off with a self-booking tool. Is the University an isolated example of the efficacy of such tools? Our feature on online bookings tools, on page 58, picks up on the growing use of this technology, although there is evidence that the humble phone is often the preferred booking method. In contrast, partnering with a travel management company is a step few would question and our feature on TMCs sets out their stall and lists their unique selling points, starting from page 22. Finally, this magazine was recognised for the second year running as
Travel Trade Magazine of the Year in the Travel Press Awards in November. Now that really is a good start to the New Year.
gillian.upton@thebusinesstravelmag.com Deputy Editor: Andy Hoskins
andy.hoskins@thebusinesstravelmag.com Senior Editor: Steve Hartridge Editorial Assistants: Julie Baxter & Laura Gelder Creative Director: Matt Bonner Senior Designers: Dan Franklin & Emma Norton Designer: Anna Boultbee Production Manager: Clare Hunter Production Controller: Rachel Smith Subscriptions Manager: Cheryl Staniforth Managing Director: Martin Steady
THE BUSINESS TRAVEL MAGAZINE IS PUBLISHED BY BMI PUBLISHING LTD, SUFFOLK HOUSE, GEORGE STREET, CROYDON, SURREY CR9 1SR, UK TELEPHONE: 020 8649 7233 FAX: 020 8649 7234 EMAIL:
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©BMI PUBLISHING LTD 2011
IMAGES: COURTESY OF
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CONTRIBUTORS
Alan Orbell MANAGING EDITOR Alan has been writing about travel for several decades and was recently named Travel Trade Journalist of the Year 2010, becoming the second TBTM writer to receive the honour. He works across all BMI Publishing titles.
Mike Swindell TECHNOLOGY EDITOR Mike is a veteran of the travel industry, specialising in business travel, trade technology and aviation. He has been features editor of Travel Trade Gazette and deputy editor of Airline World.
Linda Fox JOURNALIST Linda has worked as a freelance travel writer for over three years and prior to that spent seven years covering the hotels and technology sectors on Travel Trade Gazette.
Colin Ellson JOURNALIST Colin is a highly experienced travel journalist, specialising in the aviation sector and the Middle East. Before venturing into the travel sector, Colin was an award-winning journalist on the TV Times.
Gillian Upton EDITOR
SUBSCRIBE FOR FREE! 4 I THE BUSINESS TRAVEL MAGAZINE
Andy Hoskins DEPUTY EDITOR Andy has been deputy editor of The Business Travel Magazine since its launch in 2006. He was named Travel Trade Journalist of the Year at the 2009 Travel Press Awards and also writes across the BMI Publishing Ltd portfolio of magazines.
Visit
www.thebusinesstravelmag.com for your free subscription to The Business Travel Magazine
TRAVEL TRADE PUBLICATION OF
THE YEAR 2009 & 2010 THE TRAVEL
PRESS AWARDS
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