COMPREHENSIVE COVERAGE NOW AVAILABLE FREE OF CHARGE ON ALL MOBILE COMPUTING TERMINAL PRODUCTS AND SELECT SCANNER PRODUCTS
Comprehensive coverage Covers all repairs, including parts and labour when the equipment has been damaged through misuse abuse or accidental breakage.
Including Service from the start* Bronze, Service from the start Gold and Service from the start advanced exchange (purchased within 30 days of the sale of new equipment for periods upto 5 years and on selected products)**
It significantly reduces unforeseen repair expenses and dealys in the quoting process. Comprehensive Coverage is now available as an option that can be purchased alongside standard service agreements. In addition, it now covers accessories such as styluses, screen protectors, hand straps and, where applicable, battery doors that ship with Motorola’s MC-prefixed mobile computers*.
Service from the start with all the benefits of comprehensive cover is now available for selected Zebra Mobile printers
Additional Enterprise Mobility Services available for Motorola hardware to meet all of your customers’ requirements include:
Service Centre Support - Bronze: • Return to base 3-day product repair at a Motorola-operated facility (excludes time in transit) • Covers: parts, labour and return carriage only • Cost of carriage to Motorola facility to be paid for by customer • Accidental damage or is not covered
Service Centre Support - Gold: • Equipment is swapped out on a permanent basis • Customer logs call directly with Motorola Helpdesk • For same day dispatch calls must be placed before 3:30pm with Motorola Helpdesk • Covers: parts and labour - accidental damage or misuse is not covered
Custom On Site System Support Program:** • Gold: accepts calls from and provide telephone support to authorized callers
• If remote resolution fails Motorola to provide onsite system support within 4 (Gold) 8 (Bronze) working hours (geographical constraints apply) • Gold Plus or Platinium options: available 5 days a week Monday to Friday 9:00am-5:30pm excluding Motorola observed holidays • On-site support is available only in the UK and Germany
Advanced Exchange Support - Bronze (ADC, RFID & WID products): • Fast turnaround with next business-day replacement of malfunctioning unit • Replacement unit is sent to customer prior to receipt of unit needing repair
• Motorola maintains the spares pool, alleviating the need for customers to manage and track replacement units • Includes Comprehensive Coverage for internal an external components damaged through accidental breakage • Technical telephone support Monday to Friday 9:00am-7:00pm
Fastrack option (UK only): This option can be added as a service product to Service from the start Gold or service centre Gold contracts. • A next day courier exchange of equipment • Courier drops off exchange unit and at the same time picks up faulty unit (faulty unit must be ready for collection otherwise exchange unit will not be left) • Motorola manage and arrange courier logistics • This service can only be offered on a minimum of 50 units and for a minimum period of 3 years
Battery Maintenance options: Batteries are critical when it comes to ensuring the reliability of mobile devices. Failure to perform regular maintenance can result in sudden failure disrupting business. Now, you can offer your customers high-quality battery maintenance - as an addition to the three-year Service from the Star with Comprehensive Coverage agreement.
Application Loading: Free up valuable resource and ensure you include application loading in your Gold or Bronze service contracts. Motorola’s repair facility will load your application onto your device prior to it being shipped back to you after repair.
• Gold contracts This is included free of charge within the contract, please ensure you ask for it***
• Bronze or advanced exchange contracts – purchased as a separate service option
* Applies to MC1000, MC17XX, MC3000 Family, MC50XX, MC70XX EDA, MC75XX and
MC9000 Series mobile computers ** Please note not all service offerings are available in every country; please contact your ScanSource Europe Account Manager for details
*** You will need to supply ScanSource with the application software to enable Motorola to provide this service
ADVANCED SERVICES
Motorola has extensive expertise in the delivery of many services to support Partners, assisting them to provide their customers with a full solution of products and services, enabling Partners to act as a “one-stop shop” for any client.
The Motorola service portfolio is currently being expanded, and will consist of a number of discrete service elements which can be bundled together to provide maximum value to the end user, Partners can mix and match these bundles to meet customer needs, and complement their own capabilities.
Onsite & Consultancy elements which can be purchased today are:
• Wireless Switch Design, Configuration, Implementation & Commissioning • Lanplanner Off-Site Survey – Design, Onsite Activity, Interference Analysis & Training
• VoiP Design, Onsite Activity including CA50 design & Implementation • RFS6000 & RFS7000 design & Implementation • MSP Design, Implementation & Commissioning • Onsite Troubleshooting on any Motorola product • Wired & Wireless Security Services for PCI compliance • RFID Services
Additionally Motorola has experienced “Advanced Services” Project Managers, Consultants and engineers, who are fully conversant with all Motorola Enterprise Mobility products & architectures.
Motorola can provide experienced resources to support any engineering type activity, from single day events to full blown projects ensuring “right first time” success.
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