DATALOGIC MOBILE (EMEA)
Datalogic Mobile understands that speed is of the essence and offers a wide and complete range of post-sales services to protect your investment in mobile products, making your data capture systems more efficient, by minimizing downtime and service costs, plus maximizing operator productivity.
The new Datalogic Mobile Service Program is aimed to:
• Make your business simpler • Improve service levels
• Involve customers into partnerships instead of sales transactions • Increase your satisfaction • Reduce your Total Cost of Ownership
EASEOFCARE – Overnight Replacement Comprehensive This new program offers the fastest possible “next day, plug and play” unit replacement with a spare pool owned and managed by Datalogic Mobile. It covers manufacturing defects, regular wear & tear, incidental damage and includes freight paid both ways with 1-3-5 year plans. It is ideal for customers operating in task critical environments where maximum up- time is required.
Overnight Replacement Comprehensive provides:
• Next-day product replacement • Datalogic Mobile owned spares; no “extra” units to buy • Datalogic Mobile pays all shipping costs • Strict conformance using factory parts and procedures • Regular wear and tear, component and parts failures, and incidental damage are all covered, such as cracked plastics, broken screens and damaged keypads • Hand straps, battery doors, tethered styluses and screen protectors are also included • 1 year continuous, 3 year and 5 year coverage • Wavelink TE and Avalanche software maintenance
EASEOFCARE Related Products HAND HELD
Formula Wizard™
F734-E and F734-E/RF
Datalogic Memor™
Datalogic Skorpio™
Falcon® 4410 Kyman™ Formula™
EASE OF CARE services are now available only in Europe. Please check with your ScanSource Europe Account Manager for more information.
Coverage Manufacturing defects
Comprehensive: fair wear & tear, incidental breakage
Tethered stylus, screen projectors and… All material, parts and labor
Wavelink TE & Avalanche maintenance Repair turnaround (business days) Shipping
Length
Annual Continuous Telephone support
Overnight Replacement Comprehensive
Next day Next business day delivery
1 continuous, 3 or 5 year plans
2 day
Comprehensive
2
2-way express
1 continuous, 3 or 5 year plans
5 Day - -
5
2-way (express or ground) 1, 3 or 5 year plans
Warranty - -
-
10
Ground return 1 year -
Out of Warranty
Flat rate repair - -
-
10
Ground return Per incident -
F725-E and F25-E/RF
Datalogic Skorpio Gun™
Falcon® 4420
Kyman™ (gun version)
PIDTOL GRIP
VEHICLE MOUNT INDUSTRIAL PDA Rhino-NET™
Datalogic JET™ R - Series™ Pegaso™
EASEOFCARE – 2 day Comprehensive This full program covers manufacturing defects, regular wear & tear, and incidental damage, for up to 3-5 years with a 2-day turnaround time commitment and express courier 2-way shipment. This enhanced level of coverage eliminates unexpected repair costs, helps to lower total cost of ownership and increases your productivity.
EASEOFCARE – 2 day Comprehensive provides:
• 2 business day repair turnaround • Freight paid both ways (2 day air freight US, express shipping Europe) • Repair to factory operational standards • Strict conformance using factory parts and procedures • Regular wear & tear, component and parts failures, and incidental damage are all covered, such as cracked plastics, broken screens and damaged keypads • Hand straps, battery doors, tethered styluses and screen projectors are also included • 1 year continuous, 3 year and 5 year coverage • Wavelink TE and Avalanche software maintenance
EASEOFCARE – 5 day
This program covers manufacturing defects from 1 to 5 years with a 5-day turnaround time commitment and 2-way shipment. It is ideal for customers requiring enhanced repair turnaround and improved cost control
EASEOFCARE – 5 day Standard provides:
• 5 business day repair turnaround • Datalogic Mobile pays for inbound and outbound shipping (Ground US – Express in Europe) • Repair to factory operational standards • Strict conformance using factory parts and procedures • 1 year continuous, 1 year non-continuous, 3 year and 5 year coverage • Wavelink TE and Avalanche software maintenance
Datalogic Mobile delivers ongoing satisfaction through key features:
• A complete range of services • Flexibly managed
• Delivering on promised service contract turnaround time • Repair to original performance specifications • Direct access to qualified parts, manufacturer knowledge and experience • Datalogic Mobile pays all shipping • On-line web-based RMA management and repair status tracking • Wavelink Maintenance cover is included free of charge over the duration of the EASEOFCARE Agreement
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ScanSource Web Online Catalogue and 24/7 ordering: click here for more information
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