MOTOROLA SERVICEPAKS
Motorola ServicePAKs are designed to help you sell Motorola services - easing the ordering process and reducing the time to implementation. Motorola ServicePAKs are packaged, pre-printed Motorola Service from the Start service agreements, which can be ordered through Scansource using a single SKU number. Motorola ServicePAKs are available to accompany the sale of Motorola mobile computers, scanners and wireless infrastructure devices in several countries in EMEA.
Motorola ServicePAKs:
• Offer the same service / support elements as standard Motorola Customer Service agreements • Provide product repair and technical support service
• Welcome Letter • Activation Instructions • Terms of Service with Service Description Documents
+ Motorola ServicePAKs = Success, Loyalty, Ease and Profitability
Motorola Products Motorola ServicePAKs
Value To You • Easy way to attach Motorola service to Motorola product sales • Eliminates the need for you to enter into legal service agreements
• Provide an easy way to establish a direct service relationship between Motorola and the End-User, while you maintain the business relationship with your customer
• Reduce the administrative effort required by you / your customer to initiate the agreement
Motorola ServicePAKs contain all of the information your customers need to activate their service agreement with Motorola Customer Service, including:
In summary, you’ll experience: • Greater service revenues • Reduced administration effort • Increased customer satisfaction
Motorola ServicePAKs are currently offered across EMEA. To check availability in a particular country, please visit
www.scansource-europe.com/Motorola/PAK or call your ScanSource Europe Account Manager.
• Decreases the time it takes a customer to initiate a service agreement with Motorola
PRINTRONIX ON-SITE SERVICES & SUPPORT
Keep printers running at maximum productivity, Printronix Services & Support provide factory repair service, and multi-vendor On-site service for all line matrix, thermal and laser printers. The Printronix mission is to respond quickly to all of your service needs with a trained team dedicated to keeping hard working printers in top condition.
ON-SITE SERVICE PROGRAMS:
Mission critical productivity! Maximum output! No downtime! The Printronix Service Program assures that your service expectations will be met quickly and efficiently. Genuine Printronix Installation and On-site service programs support all Printronix products in the field as well as most non-Printronix printers. Whether your need for service is local, national or global we’ll customize a service program that’s right for you.
SERVICE PROGRAM ADVANTAGES: • Printer Installation including network connection and user instruction • Standard Next Business Day service pricing includes all options • Single source solution • On-site service for multi-vendor printers • Global coverage using local call dispatch and service in local language
SERVICE PROGRAM PROVIDES: • Printer installation • First call response • Initial problem diagnosis • On-site service dispatch • Problem escalation • Service call progress monitoring • Service call status reports • Genuine Printronix spare parts of unmatched quality and durability • Parts availability guaranteed
FLEXIBLE SERVICE AGREEMENTS: • Next business day service • 4-Hour Response • 24/7 Response
• Thermal printer depot repair program
ZEBRACARE 2010 ZebraCare Depot Service Agreements
ZebraCare Depot Service Agreements cover the labour, spare parts and preventative maintenance (and, where applicable, printheads and collection) necessary to bring your printer back to full operation.
AGREEMENT OPTIONS: 1. ZebraCare Standard Depot Service 2. ZebraCare Comprehensive Depot Service – includes printhead coverage
3. ZebraCare Comprehensive Depot Service (with the exclusive use of Zebra supplies)
4. ZebraCare Fixed Price Repair - a flat-rate repair service for non-functioning printers out of warranty or contract
5. Zebracare onsite comprehensive services - Uk & Ireland only.
UPGRADES AVAILABLE FOR EACH AGREEMENT: Collection Service: where Zebra organizes and pays for the next day collection of your non-functioning printer.
Guaranteed 4-day Turnaround: where your printer is either repaired or replaced with an equivalent exchange model. A minimum of 100 printers must be under contract.
All repairs are covered except those that are required due to abuse, misuse and excessive wear and tear that render the printer beyond economic repair.
With an Annual ZebraCare Service Agreement you are covered from the date of order. Receive a 15% reduction off the Agreement list price when you purchase ZebraCare within 1 month of printer purchase.
We typically repair printers in 6 working days, where day one is the day of receipt at Zebra. Zebra pays for return shipping within the EU. For sale in the EU and selected countries only. Please check for availability.
* Minimum quantity of 100 printers on contract ** Contracts limited to a duration of 2 years for: TLP/LP28xx and 38xx series printers Check for contract limitations for: TTP52xx, 1000, TTPM, CPM and 101
See the latest promotions on our website: click here for more information 11
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