INTRODUCING ECONTRACTS – SIMPLIFYING THE RESALE OF SERVICES CONTRACTS
With Motorola eContracts the Services sales process just got easier! Based on the input and recommendations of partners, Motorola has developed eContracts to help simplify the process of reselling services to end user customers through PartnerSelect members.
eContracts are electronic service agreements, offering a new and enhanced way for resellers to place and validate end-user services orders electronically.
This enhanced process will allow Motorola resellers to: • Sell standard Motorola customer services on a simplified basis, using Motorola’s terms and conditions for service agreements with the end user. • Aim to establish a direct service delivery relationship between Motorola and the end user. • Easily process entitlement/registration. Confirmation of orders and entitlement is enabled through e-mail and the Web. End users are not required to manually “activate” service contracts purchased through this process – a significant benefit of eContracts over ServicePAKs. • Ease the automation process regarding the service order and remediation procedure between distributors, resellers, Motorola and the end user. • Easily follow-up on invoices and service agreements from Motorola.
NEXT STEPS
To take advantage of this enhanced, more efficient electronic services sales process, all resellers need to do is agree to pass on Motorola’s terms and conditions to their end users. This can either be done through Motorola’s partner hallway or easier still by signing and returning the eContracts terms and conditions document found at www.
scansource.eu/econtracts to your ScanSource Europe Account Manager.
* eContracts cannot be used in the following situations: where PE’s (price exceptions are in place), for role outs, co-terminus contracts.
What is an eContract and why were they introduced? An eContract is a service contract that excludes any paperwork; all communication is electronic and as a result provides a much more cost effective and efficient method of processing and providing contracts to customers. eContracts provide the same level of service as Service
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from the Start Contracts i.e. Bronze, Gold, Advanced exchange etc.
Can eContracts be purchased by anyone? eContracts can only be purchased by resellers who agree to the terms and conditions laid down by Motorola. Resellers must also agree to pass on Motorola’s Terms and Conditions to their End User customer.
When should I purchase eContracts? eContracts should be purchased when there are a large number of units to be covered under the contract, when the start date is known, when no additions are required to a contract. i.e. Pro rata billing or Co-terminus additions, or rollouts; and when pricing is standard i.e. there are no PEs involved.
What information is required by ScanSource to enable us to be able to process an eContract order? Full Reseller details including e-mail address End User Details including e-mail address of contract purchaser Start date of Contract Serial Number of units.
What will happen to the eContract order if I do not supply the above information? Without the above information the contract order cannot and will not be processed by Motorola’s systems – no exceptions!
Are there any other advantages of eContracts? As this is an online ordering process the Professional Services team within ScanSource can see the status of eContract orders at any time. If all entries are satisfactory and meet Motorola’s entry requirements acknowledgements and contracts are delivered extremely quickly. The End User and reseller are notified of the service delivery electronically. EContracts cover all products that are on solution builder under service from the start. i.e. SSB, SSG, SXB, along with Service Centre contracts SCB, SCG etc
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