DATAMAX - O'NEIL PROVIDE A NUMBER OF SERVICE OFFERINGS ON THEIR MOBILE PRINTERS
I. One/Three Year Maintenance Plans The service plans listed below provide an additional one/two year of depot maintenance coverage and can be purchased at time of printer purchase, during the standard factory warranty, or after the standard factory warranty has expired.
II. Comprehensive One/Three Year Depot Maintenance Plus The service plans listed below provide an additional one/two year of depot maintenance coverage and can be purchased at time of printer purchase, during the standard factory warranty, or after the standard factory warranty has expired. Comprehensive coverage includes repairs required due to user abuse or physical damage of any printer component.
All printers returned to the Datamax - O'Neil European Service Center
in Valence, France will be upgraded to the latest Customer approved firmware level and will also be upgraded to include component revisions or updates, if any. ScanSource can through its many service partners provide onsite and return to base service contract support for further information please contact your sales account manager or the professional services team.
* Available for the UK, DACH, Ireland, France and the Benelux
SERVICE CONTRACT OFFERINGS FOR EPSON PRINTER HARDWARE TO MEET YOUR CUSTOMERS REQUIREMENTS
Epson Coverplus Service Option Packs: (UK, DACH, Republic of Ireland & France)
• Coverplus extends the standard manufacturers warranty to 4 years
• Gives direct access to free technical support as well as repair and replacement service • Next day exchange service if required. (Allows for removal of faulty unit at the same time of delivery of exchange unit)* • Pre configuration of exchange unit to maximize uptime and productivity • Accidental damage or misuse is not covered • Simple to purchase, no time consuming paperwork easy to enact
* This service is only available to the reseller not the end user
SERVICE MADE SIMPLE™
Service Made Simple™ is Honeywell’s affordable solution for customers who require easy, hassle-free repair service for their hand-held, hands- free and bioptic scanners, as well as mobile computers. Available in three or five-year programs, Service Made Simple assures quality repair service, conducted by qualified Honeywell technicians. And just as important, it’s fast. Hand-held, hands-free and bioptic products will be serviced in one business day, mobility products will be serviced in three business days, and all will be returned to your site via expedited delivery.
• Full Comprehensive Coverage: Devices covered for normal wear and tear or accidental breakage • Three or Five-Year Programs: Devices with a three-year warranty or less begin with a three-year Service Made Simple package, and those with a five-year warranty begin with a five-year package • One-Day Turnaround Promise: Hand-held, hands-free and bioptic devices received will be serviced in one business day (24 hours) and shipped back via expedited delivery • Three-Day Turnaround Promise: Mobile computers received will be serviced in three days and shipped back via expedited delivery • Value-Add Maintenance Included: Devices will receive any pending engineering changes such as firmware upgrades during the repair process at no cost
Service Made Simple is available for Standard and Stocking Configurations of the following Honeywell products at time of purchase:
MOBILE COMPUTERS ScanPal 2, OptimusS/SBT/R/PDA Dolphin 7600/7850/7900/95xx/9900
HAND-HELD SCANNERS MS5145 Eclipse, MS9535 VoyagerBT, MS3780 Fusion, 3800i, 3820/3820i MS1633 FocusBT, 4820/4820i, 6300/6320dpm MS9520/40 Voyager, MS9590 VoyagerGS, 3800g/r MS1690 Focus, 4600g, 4600r, 4800i
HANDS-FREE SCANNERS MS7120/80 Orbit, MS3580 QuantumT, MS7300 InVista, MS7820 Solaris, MS7600 Horizon IS1650, MS4980 Vuquest, MS7580 Genesis 4800p
BIOPTIC SCANNERS MS2122 StratosE, MS2300 StratosH, MS2400 Stratos
Features
Turnaround time: hand-held, hands-free and bioptic
Turnaround time: mobile computers Comprehensive coverage
Repair by Honeywell technicians Repair of manufacturing defect
Repaired to original factory specifications
Includes all parts and labor cost for covered repairs
Proactive upgrade of hardware engineering fixes on devices being serviced
Latest firmware upgrades loaded
Reload of customer software and configurations
Custom configuration of Honeywell software loaded
Service report with repaired products Collection and return freight included
Service Made
Simple 1 day
3 days
+
+
* turnaround time is an average, not guaranteed. + option available for 100 or more units. Requires an additional fee.
Standard Contract Duration
3 year 3 year
3 year 3 year 5 year 5 year
3 year 3 year 5 year
3 year Optional Contract Duration
5 year 5 year
5 year 5 year
Standard Warranty
10 days* 10 days*
Out-of Scope, Non-Warranty, Non-Contract
15 days* 15 days*
5 year 5 year
5 year Programs subject to change. Coverage details may vary slightly depending on regional location. Contact your ScanSource Europe Account Manager. See the latest promotions on our website: click here for more information 5
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