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“We need it here, now”



n this increasingly faced-paced world, no-one wants to be kept waiting. Aircraft go wrong and

need spares and services straight away. The fundamental definition of supply chain management is to supply customers with spares and services where they’re needed, when they’re needed, and without delay or error. Sounds simple. In reality it’s

extremely difficult and requires powerful information-based systems. The system needs to be able to look far enough back up the chain to spot problems almost before they have major influence. Modern systems are now very advanced.

A major player is Aviall. It is a leading solutions provider of aftermarket supply-chain management services for the aerospace, defense and marine industries. Aviall Inc. is a wholly-owned subsidiary of The Boeing Company and is comprised of two operating units, Aviall Services (“Aviall”) and Inventory Locator Service (“ILS”).

Aviall is headquarted in Dallas, Texas.

ILS is headquartered in Memphis,

Tennessee. Aviation Maintenance

questioned George Zdravecky, ILS’s VP eBusiness Solutions & Product Development about recent trends.

How good has been industry acceptance of the new supply chain management solutions?

It is hard to qualify acceptance of supply chain solutions by the industry, but what I can tell you is that those who have weathered the economic hardship of the past year that have solid supply chain management practices and solutions find themselves in stronger positions to capitalize on business opportunities as the market stabilizes and even shows some signs of recovery. I’ve been meeting with several ILS customers and prospects at their base of operations and at conferences around the world, and many of them have commented how grateful they are to have had the proper tools to be more predictive, pro-active, and profitable in their business through the tough times. Their ability to rapidly qualify

themselves for new business that they probably would have missed was due to their commitment to a strategic

40 Aviation Maintenance | | April/May 2010


focus on improving supply chain processes and enabling technology and services to support those processes. Having a system

that enabled them to mine, analyze, and audit data and customize reports for internal operations and external transactions provided a competitive advantage to earning additional business. They were happily surprised at the top line benefit they received. They expected a bottom line improvement; but the power, liberation, and access of supply chain data proved to be a critical decision support tool for sales of parts and services. Based on my experience over the

past several years, as businesses grow or as technology advances, each year businesses reach a tipping point where they have to consider finding a better solution to operate their business than the one they are using today in order to not only compete, but to survive. I’d estimate that the dip in adoption or acceptance of taking on a new or replacement supply chain management solution is trending back toward a 30% of market opportunity year over year. Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64