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Dassault reshuffles service center network

BY THIERRY DUBOIS

service center network for its Falcon business jets. The new strategy allows service centers to specialize, rather than offering a full portfolio of maintenance, repair and overhaul (MRO) services for every aircraft model. It also kicks off a new phase of growth for the network, since smaller players have begun to be included. Cur rent ly, Dassaul t has

D

f ive company-owned service centers (DAS)—the latest being in Sorocaba, Brazi l— and 26 author ized service

assault in March announced a major reorganization of the

centers (ASCs) . At the t ime the ASCs were establ ished, the basic phi losophy was that each center needed to be ful ly equipped to suppor t al l Falcon models, up to “C” inspect ions. “Whi le this phi losophy works wel l in areas wi th large Falcon populat ions, such as Europe and the U.S. , i t proved less pract ical in some of the new emerging markets for business jets,” the France-based manufacturer explained. ASCs will now be allowed

to specialize in one or two Falcon models. Under this new approach, Dassault can find more candidates to join the network.

32 Aviation Maintenance | avmain-mag.com | April/May 2010

Hence an expansion of what it calls its “footprint of service.” “We can now add smaller ‘line

service centers’ in areas with a high level of transient traffic but few aircraft based,” Franck Youngkin, vice president for customer service in the Western hemisphere, said. There are now three categories—heavy, major and line maintenance centers. “Heavy service centers” will

provide full customer support for all Falcon models. They are supposed to hold local regulatory approvals as well as those from the FAA and EASA. Most of the existing ASCs in North America and many in Europe fall into this Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64