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Left: Dassault’s fifth company-owned service center in Sorocaba, Brazil. The business jet manu- facturer is reshuffling its service network to allow smaller players to join, too.

category. They offer all levels of maintenance and inspections, rapid-response AOG (aircraft on ground) teams, refurbishments and upgrades. “Major service centers” will

provide full support for Falcons of a particular model series. They, too, are supposed to hold local regulatory approvals as well as those from the FAA and EASA. Services will typically include all maintenance including AOG service and inspections through a ‘C’ check. Five centers located in Finland, Germany, Singapore, South Africa and the U.S. fall into this category. “Line service centers” will

provide support for specific Falcon models. They are supposed to hold a minimum of local regulatory approvals. Services include line maintenance up to “A” and “A+” checks. Thirteen centers in Dassault’s network now fall into this category. In addition, the business jet

manufacturer is introducing company-owned “satellite service stations.” They are an extension of an existing company-owned service center. A satellite service station is staffed with technicians, AOG support tooling and “a targeted inventory of spares.” The satellite service

stations will provide “basic line maintenance” up to “A” inspections. Each of them will have an AOG GoTeam. Such a team can be quickly dispatched to a grounded Falcon. It brings with it the parts and tools necessary to get the aircraft back in the air “with minimal delay,” the company explained. The first such facility in the

United States was opened recently in St. Louis, Missouri. Other sites already in operation—and now transitioning to the “satellite” status—are located in Europe— Nice, Rome, Moscow and London.

Aviation Maintenance | avmain-mag.com | April/May 2010 33

More locations for satellite service stations are being considered in the Northeast, Southeast and Western U.S. The move had long been in

the works. Dassault had started releasing details on the new organization in 2009. However, at the time, the company was not talking about ASCs specializing in some aircraft models. Another aspect in enhancing customer support levels has been increasing the spare parts inventory. It is now valued at a total $650 million. According to Jacques Chauvet,

senior vp of worldwide customer service, the Falcon operator advisory board (OAB) was instrumental in devising the new strategy. Dassault also worked “very

closely” with the OAB to organize the 2010 series of regional maintenance and operations seminars. A total of 14 seminars are being held this year in eight countries. During the one-day sessions, operators are given an opportunity for “closer interaction with model and support specialists as well as ASCs, vendors and partners.”

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