INSIDE TAUCK
We call it “Mariposa,” a Spanish word for “butterfly” and a symbol of
transformation. It’s also the name of our new reservations system. This is part
of our most significant technology investment since Tauck pioneered automation
within the tour industry back in 1978.
Mariposa enables us to better service our clients and travel agent partners;
and is part of dozens of proprietary applications that link all aspects of Tauck’s
operations and enhance our ability to communicate, whether by phone in
reservations, on one of our websites or on a smart phone in the hands of a Tauck
Director on the other side of the world. Our new system provides us with better,
more detailed information; improves our response time in communicating that
information; and increases our ability to track and deliver better service based on
the personal preferences and needs of our guests.
The complexity of Tauck’s business is driven by the inclusiveness of nearly 100
separate itineraries that operate across 60 countries. Our tours have as many
as 200 separate components, from gratuities for bellhops to special tickets to
performances to private air charters. To deliver all of this, we work with over
1,600 suppliers around the world.
Over 100 employees at Tauck have been
trained on our new system, and each was given
a set of pilot wings and the knowledge that
they can help Tauck soar to new heights.
Top – Vinny Licht, CIO, congratulates
Stephanie Bohman, Trainer, on the
naming of Mariposa; our Reservations
Sales Center received in-depth training.
Tour Architect
Brian Stacey
The Boston Globe ran a story on our very
own Brian Stacey under a column titled
“How Can I Get That Job” by Cindy
Atoji Keene – here’s an excerpt:
While you’re sitting in a drab cubicle,
dreaming of traveling to exotic lands, Brian
Stacey is doing just that; meandering
around Italy, savoring prosciutto from
Tauck Fall Volunteer Daylocal markets, bicycling across ancient
piazzas and chatting with a Florentine art
Beardsley Zoo
history scholar. Hard to believe, but this is
Stacey’s job; a tour designer for travel firm
150+ Tauck employees and guests worked
Tauck World Discovery.
on landscaping and refurbishment projects
at the Beardsley Zoo in Bridgeport, CT, this
For the full article, visit: www.boston.
past October on our World of Giving fall event. Tauck World of Giving is the
com/jobs/news/articles/2009/10/11/
charitable arm of Tauck, Inc. and provides grants and promotes volunteerism
travel_scout_always_on_tour/
in three areas: Global Giving provides collaborative destination grants that
help cultures around the world; Tauck Volunteering supports our guests,
Tauck Directors Scott Peters & Kim
employees and families in giving their time to help preserve America’s parks
and other national treasures; and our Community Outreach efforts support
Staton with Brian Stacey (right) in France
organizations in Tauck’s backyard of southwestern Connecticut.
developing “Tauck Culturious Provence.”
800-468-2825 www.tauck.com 9
&RQQHFWLRQVBBLQGG $0
Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28