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Show, Monaco, Cannes and Dusseldorf to yacht shows further north in Europe and across the Atlantic, Marivent as a sales agent for its brands is busy all year round. The shows are longer within the high season months and require attendance throughout the year in many different locations. Logistically this is a massive undertaking and together with its partner brands Marivent carefully plans staff and yacht transport and sets down a specific set of goals for each show. Oliver notes, “It’s important for the business to have a plan when attending these shows and be able to look back and track leads or at least monetize our show attendance to some extent.”


Marivent has recently set up a new office in Ibiza and developing this region is of growing importance. Driven by customer demand, Marivent have always prided themselves on developing the brand to deliver the best possible customer experience throughout their yacht’s lifetime. Opening the new office in Ibiza is a direct effect of client demands and is already proving to be a successful location. Quite often the final meetings of the day are with the after sales department to check on all work in progress and make sure delivery schedules and any planned maintenance is running as planned. We discuss client feedback and see if suggestions or comments need to be addressed or can in fact be brought in to our business plan to enhance service standards. Marivent’s goal is to deliver a seamless service from A-Z, to deliver the perfect customer experience. This has been the business ethos for Oliver over the past 30 years and will continue to be so.


matter the size, is a massive decision, but taking delivery is a wonderful moment for any person. So, it is with great attention and pride that we make 100% sure every detail is ticked off at this stage of the client journey with us. The actual moment of delivery can be quite emotional for all concerned, maybe sounds silly, but this is everyone’s favourite day.”


LUNCH Lunch is often spent with the team, where a more relaxed and informal chat about the business and island life in general takes place. From these more relaxed discussions (many now an adopted business processes) some great ideas have been born – it’s an ideal time to chuck about ideas and have people from different departments put in their personal feelings and comments. The foundation of Merivent is and has always been to work as a team and for everyone to have an element of input.


AFTERNOON Marivent have some form of representation at all the boat shows across the world. From a larger scale presence at the grander Mediterranean shows such as the Palma Boat


ONBOARD | SUMMER 2019 | 137


EVENING Of an evening at least twice a week, Oliver will find himself ‘networking’ somewhere across Europe either at a shipyard, the Hanse Group or with another partner or supplier. Building Marivent as a brand and delivering the highest levels of service is at the forefront of Oliver’s mind and this face to face contact with business associates is vital. “It allows us to give precious feedback to the shipyards,” Oliver explains. “Developing various strategies to drive all the brands is in everyone’s interest and just like our lunch time office conversations, these evening ‘business’ discussions often help in bringing some wonderful business ideas to fruition.It’s important to look at what other successful brands are doing and see if anything can de developed for the Marivent family.”


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