NEWS
Il Palazzo Casino upgrades with new systems
Caesars
Entertainment celebrates 35 years of
Responsible Gaming leadership
DR Gaming Technology has successfully installed its casino management system and cashless gaming solution at the Il Palazzo casino in San Lorenzo, Paraguay.
Il Palazzo, located in the Pinedo Shopping Centre, covers two floors and comprises 161 slots, five electronic roulette tables and an electronic blackjack table, and is currently San Lorenzo’s largest casino. Casino manager at the Il Palazzo, Daniel Pastor, explained: “The change of system to DRGT is basically due to the competitiveness of the market. With this change we intend not only to improve the management of our casino in all its aspects, but also to be able to provide our customers with a unique gaming experience.
“Customer relationship management as the main attraction of Il Palazzo, where rewarding each of the people who visit us remains key to our success.” DRGT’s managing director of Colombia,
Paraguay, Perú & Uruguay, Alex Stiglich added: “Paraguay remains an emerging market for all, where currently the country’s main casinos are concentrated in border areas such as Asunción, Ciudad del Este and Encarnación. We continue to our efforts in growing market share and are extremely proud of our new association with Il Palazzo”.
The Il Palazzo installation took two days and the solution introduced an upgrade of all player tracking interface units to DRGTs 8.8” drScreenUltra; installation of the company’s full casino, cashless, and cashier management system and an all-new player loyalty suite.
In closing, Pastor added, “What was really commendable was the fact that Alex and his team managed to complete the install within 3 months of us closing the deal; the support they provided us as operators was commendable.”
Zitro appoints new General Director for Spain
Zitro has announced the appointment of Albert Zorrilla as its new general director for Zitro Spain, marking a significant step towards further strengthening its leadership position in one of its main markets.
Albert Zorrilla joins Zitro with a distinguished background in international business, marketing, e-commerce, and multi-channel strategies. He is qualified to drive the company’s success in Spain and has over a decade of experience in this sector. In addition to his experience in business management and team leadership, Albert is well-versed in gaming legislation and maintains close collaboration with regional authorities, as well as Industry Associations, holding executive positions in some of them. Johnny Ortiz, founder of
Zitro, commented on the appointment: “We are incredibly proud to welcome Albert Zorrilla to the Zitro family. His proven track record, extensive experience, and visionary mindset make him a
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tremendous asset as we continue solidifying our leadership position in Spain. We look forward to his invaluable contributions to our team and the growth of our company.
“I am honoured to join Zitro as general director of Spain and contribute to the company’s continued success story,” said Albert Zorrilla. “Under Johnny’s leadership, I’m eager to leverage my experience and passion for the business, as well as implement new strategies and drive innovations that further solidify Zitro’s position as the leading gaming supplier in the Spanish market.”
Caesars Entertainment, Inc. is celebrating 35 years of its pioneering Responsible Gaming program during Responsible Gaming Education Month this September.
Caesars created the industry’s first Responsible Gaming program in 1989 when it introduced Project 21. Since then, the Company has been at the forefront of Responsible Gaming. It also launched the first national helpline for those experiencing gambling problems, implementing robust team member training, offering funding for organisations providing problem gambling resources and services, encouraging customers to use tools such as betting limits and self-exclusion policies, releasing national Responsible Gaming advertisements and more. Tom Reeg, CEO of Caesars
Entertainment said, “Responsible Gaming is at the heart of our business and it’s imperative that we provide the best resources for our guests to encourage safe play.
“Through the hard work of our team members over the last 35 years, we’ve innovated and invested to provide guests with various tools and education opportunities and championing industry change. We’re proud to be a leader in Responsible Gaming and look forward to expanding our programming as the gaming industry evolves.”
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