ORACLE
the hospitality market that has been implemented globally, probably more mid-tier market at this point. We have been working on adding all the comp accounting
features we have in our v5 product into the cloud version; we can’t go to market without those interfaces, and that’s being released very soon. LC: The way we go to market, we actually move very silently on the marketing side because we like to go through an early adopter phase and really work out what the feature functionality needs to be with our customers before we put the balloons up for everyone to see. SC: So, OPERA v5 is widely deployed globally, OPERA Cloud is working in the general hotel market but not presently in the casino market; I will say, though, that we currently have a conference room pilot in place with a large customer, and we have an innovation lab with another Strip customer. We have been presenting the solution to the Tribal market too, and I think our first customer will come from that sector. We’ve been out talking about it to customers, it’s just not deployed yet really. On the food and beverage side, the solution is Simphony Cloud, and again we have had a couple of iterations over the years. The Cloud version has been widely deployed in the casino market for the last three years; the Macau market saw this implemented in on-premise configurations eight years ago, so that’s well-established too. We opened the Circa Resort & Casino in Las Vegas in
Downtown Las Vegas with OPERA v5 and Simphony Cloud, we’re opening Resorts World with the same, and Pechanga, Wynn and more have Simphony Cloud running.
CI: What is Simphony an F&B solution for – what does it actually do? Why are so many prominent customers coming to Oracle? SL: Well, you know what an F&B point-of-sale solution does. Whether it’s the hotel side or the F&B side, we have customers who either no longer want or need to manage infrastructure. The amount of time they spend maintaining servers, data centres, switches, database updates, patches – it’s incredible. And the skillset to do that is also an issue. It’s becoming a time-consuming and difficult thing to do. A conversation we frequently have is that an operator needs to get out of managing that infrastructure yourself and move it to the Cloud and off-premises. When we move that to the Oracle Cloud, it’s our hardware, database, middleware and software solution. When you move to our environment, we manage all of that for you, you’re not just saving on the maintenance but also think of the security aspect: we’ve had a good number of casino market incidents where there have been malware and ransomware attacks. One casino was taken down for a week in California, running all on-premises systems. They made a very quick pivot to the Cloud where they could be more secure. There are many benefits. Once we have that conversation with the customer, you can discuss what the experience is like on-property: what’s it like for the guest or the employee, who may be managing a system that was built to be an enterprise-wide solution. It’s partly about the integration layer we have – it’s on both
OPERA and Simphony, and over the years we have spent a lot of time on legacy products doing customizations, so we have been able, with this layer, to allow our customers to become more able to perform customisations and integrations themselves. When you look at other solutions that are out there, they
JUNE 2021 25
“Our industry was quite
resistant technology-wise to give up control of their solutions and it wasn’t
something they wanted to do, but they became so complex to manage and we can take that complexity away and manage that”
chika_milan/Adobe Stock
Jacob Lund/Adobe Stock
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