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ORACLE


ORACLE Part two


Casino International: COVID has been humbling and extraordinary, and the world is trying to be optimistic… But it’s possible we may have to live with this, what’s the path forward then for hospitality? Laura Calin: I like to be positive about things and I think historically if you look back across history, when there is a big problem, eventually people are resilient, and they will figure out how to adapt around the problem. They’ll figure out how to live around it; we are not the kind of beings that will be happy just living in the house! We will work out how to live with it, travel around it…


CI: It’s hard to think of many industries that will be impacted as much as hospitality though, going forward. Will people sit on a blackjack table with six other people? If someone starts coughing… Are we going to see actual changes in human behavior? Scott Lampman: I was at Caesar’s Palace recently [shortly after Vegas casinos had re-opened], in the poker room and it was absolutely packed. All of the poker tables had plexiglass dividers between everybody, everyone was wearing masks – but every table was full. When Las Vegas re-opened after being shut down there was no mask requirement, and I went to see how things were; even then, I was surprised at the number of people not wearing masks. I’d say back then only 15% of guests were wearing masks. I think what happened is that people that were comfortable traveling and did not have concerns went to Vegas as soon as it reopened. But now it’s mandated that everyone wear masks, so people are sticking to that – and still hitting the tables.


CI: But the key for Vegas is the convention trade – is that going to come back en masse? SL: Interestingly, recently some of the casinos have been reporting earnings. Everyone shut down their buffet, all the nightclubs are shut down, there’s a bigger focus on core gaming – and the margins are pretty good. It’s seen them bounce back to some of the more profitable aspects of the business. There has been a big push toward non-gaming entertainment in recent years, and the city has evolved; the nightclub and restaurant business is just phenomenal now. But this has caused things to tilt more toward the gaming customer in their core business.


CI: What do you have in terms of product that customers can look forward to?


24 JUNE 2021


Casino International’s Jon Bruford continues the conversation from last issue with Scott Lampman, Vice President of Casinos, and Laura Calin, VP of Strategy and Solutions Management, Oracle Hospitality. Here we learn about the strength of moving from an on-premise solution to the Cloud, and much more.


SL: We’ve been talking to customers about a few things. There has been a move from many industries, switching from on-premises solutions to cloud-based solutions and we have been a part of that. We were faster to market with our POS solution and that’s been well-adopted within the industry, and we believe it scales better than anything else out there and handles the complexities of gaming. Our industry was quite resistant technology-wise to give up


control of their solutions and it wasn’t something they wanted to do, but they became so complex to manage and we can take that complexity away and manage that. It’s what we’re really good at, so organizations can focus on innovation and doing what they do well. Then there’s our OPERA Cloud solution, a cloud-based


property management solution that has been out in the market for some time now. We recently added a comp accounting module and gaming interfaces, that will be generally available very soon and we are very excited about this. We also have the OPERA Sales and Event Management solution under the OPERA Cloud banner, which is cloud based. LC: That Sales and Event Management component is the premium version for more complex operations; we released the standard edition earlier in 2021. We also recently released the Oracle Hospitality Integration Platform, which is based on the Oracle Integration Cloud technology. All the other products at Oracle have the same technology for integration. This one is amazing, not just because it combines all the APIs [Application Program Interfaces] and all the integration capabilities into one unified set of tools – it also makes the experience for partners and customers all self-service. Partners can go to a portal, find all the APIs, learn to use them, test it… Essentially, it makes the proliferation of all of this beyond contactless. We will see the ecosystems of vendor systems grow, become more innovative and give customers choices.


CI: I’d love to hear more about the products – you’ve got many of the world’s top casino operators as customers, so you must be doing something right. SC: If we look at the property management side we have a very large deployment at MGM, and we have about a 40% market share within the casino sector for that product – this is the mature, OPERA version 5 product. That’s what MGM is running right now. We also have our go-forward product, which is the new OPERA Cloud, a cloud-based solution for


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