PHAM NEWS | OCTOBER 2024 24 GasBoilers
Remind your customers to book a yearly service
A regular boiler service may only be a legal requirement for rented properties, but it’s important to remind customers that it off ers many benefi ts – not least of which is ensuring that the boiler remains under warranty, says Stewart Clements, director of the HHIC.
industry, government and consumer associations as an essential requirement to ensure performance, effi ciency of the appliance and the whole heating and hot water system. Ensuring that the boiler continues to operate effi ciently and safely, including checks on the combustion, fl ueing and ventilation requirements, helps to save on energy bills and minimise any risk of future faults. For those living in rented
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accommodation, private or social housing, an annual service check for a gas boiler is a legal requirement and is the responsibility of the landlord to organise an annual check, which should include the fl ue along with any gas hobs and fi replaces.
nnual servicing of gas boilers has long been recognised and promoted by
However, in privately owned
homes it is currently not a mandatory requirement, and the HHIC and others have been advocating for this to change for many years, and hoping this will be changed in the near future. The majority of installers
Stewart Clements Director of the Heating and Hotwater Industry Council
already recommend to their customers that an annual service is a necessity and many have a scheme whereby they remind their customers that it’s coming up to 12 months since they last had their boiler serviced. Of course, customers have
a habit of forgetting that a service is due – along with the MOT due date for their car –so it’s worth remembering that not every customer operates a diary system with key dates highlighted! Aside from the performance
and energy effi ciency benefi ts of arranging for a regular boiler service, in many cases the manufacturers’ warranties are
not valid if they are not serviced annually and recorded in the Benchmark Scheme.
Why book a service? Why is it essential for every boiler to be serviced? Here’s a short checklist to run by your customers to encourage them to book you for a service. • It gives them early warning
of problems with the boiler –most people fi nd out they have a problem with their boiler when they wake up on a cold morning with no heating or hot water – so it’s worth taking every precaution you can to make sure this doesn’t happen! • It helps customers to save on their energy bills. A boiler and system that is running to its maximum effi ciency level uses less energy and costs less to run – it’s that simple. • It provides an opportunity
to highlight how best to use the heating system and any sensible upgrades that help
save energy and comfort levels. • It means that the boiler
warranty stays valid – many boilers insist on an annual service to validate your warranty. • Should your customer be
looking to sell their property in the future, it is benefi cial to have a good maintenance record.
Consumer guide Installers will recognise the annual challenge of persuading customers to remain up to date with regular boiler servicing to maintain the warranty. Gas Safe Registered Engineers should remind consumers of the various effi ciency benefi ts a service can yield. The HHIC’s consumer guide
to gas boiler servicing provides great guidance for installers to signpost to homeowners. Use the link below to download a copy. ◼
phamnews.co.uk/1024/27
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