RETAILERS
online and instore. “Our trade-in tool allows businesses to offer trade-ins on bikes without having the hassle of dealing with the second hand bike,” says McCarthy. “The instore feature allows the customer to trade-in their bike and walk out with their new one. We buy the bike from the customer, the customer gets to sell their bike completely hassle free, and the store gets a way to give the customer a discount on the RRP
“You slowly build up a picture of what people are struggling with,” he explains.
“Unless someone solves those problems, it becomes really difficult for the market to improve. “The easier you can make it for the market to enjoy being in that sector, the better.” As a result, Moose debuted with the aforementioned 3PL operation for the UK market. This includes bringing stock from overseas, tracked next day shipping to D2C customers or handling bulk B2B orders.
If there are any issues or warranty claims, Moose can collect the product. For returns it goes through the Moose workshop and is then sold as approved-used. For warranty, it will go through the workshop, get fixed and then sent back to the customer. McCarthy adds: “This means that, when working with us, there is zero wastage when it comes to stock. “We also have the ability to exit new slow moving stock, allowing the brand to manage stock level. “Our whole focus is on figuring out how we can make it really easy for brands, manufacturers and distributors to sell more, but sell more with confidence. And if something does go wrong, it doesn’t become a massive, costly event. It’s manageable and structured.”
Marketplace and trade-in tool As well as resolving pain points for brands, Moose has created tools to make the lives of retailers and consumers easier. First up is the trade-in tool which is offered both
16 | July 2024
without actually losing any money on the sale. “The online feature allows businesses to work with
us to create a discount code for their site. We create a collaboration page where customers can fill out their bike’s details. We give them an estimated value, if they are happy, they send their bike to us. We do a final assessment and the customer gets a discount code for the company we have partnered with to buy a new bike.” The final offering from Moose is a recently-launched C2C marketplace. “Riders came to us frustrated with the current offering from other C2C websites that weren’t catered towards a bike-centric experience,” says McCarthy. “We take away the hassle of selling something big and bulky online. We arrange the shipping and provide a box that will keep the bike safe throughout the shipping process.”
The main features are 0% selling fees and a more robust buyer protection than seen on other marketplaces. “The buyer is 100% covered for shipping and for the condition of the bike on arrival,” says McCarthy. “So if the bike is different to what was described, you can return the bike for free.” To offer further protection, Moose is looking to introduce a warranty option for both sellers and buyers in the coming months. “If the bike is sold or bought with a Moose warranty, the
bike will come to our workshop first,” explains McCarthy. “It will be inspected, cleaned and any issues fixed. It will be then sent to the buyer with a full Moose warranty. “This allows customers to get the best prices with the same experience as buying a brand new bike.”
www.bikebiz.com
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68
