Shopfloor TAKE A TOWN Nottingham 32


Greys Electrical, Aspley Lane ERT’s mystery shopping team has been out and about


This shop is located just a five-minute drive from Nottingham’s Ring Road. After buying our last three vacuum cleaners, I wanted to buy a reliable cleaner that would last a lot longer than our previous products. Inside the shop, which resembled a trade counter more than a store, Paul welcomed me and asked if I needed any help. He quickly got to work and recommended a vacuum cleaner from Sebo (Automatic X7 Pro ePower), which was priced at £399. Paul mentioned that the bagged cleaner


Sales skills: 5/5


again, this time in Nottingham, to check up on the sales skills of electrical retailers across the city and beyond.


comes with a five-year guarantee, adding that it also comes with a 10-metre cable and a wide 11-metre cleaning radius, which he said would equal less plug swapping. Paul also said that the vacuum cleaner will adjust the brush’s height automatically. When on carpets, the brush will lift, and when on hard floors, the brush will lower, he said.


Paul said that unlike many upright cleaners, the Sebo X7 also cleans flat to the floor, which means it can clean under furniture as effectively as a cylinder vacuum.


WINNING INDEPENDENT


Store presentation: 5/5


Total score: 10/10


Paul did a good job; the mention of the guarantee was an attempt to close the sale.


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