ertonline.co.uk A
April 2026 tl
Blackpool 43
For this issue, ERT’s team of mystery shoppers visited, and assessed, eight stores across the Lancashire seaside town
Salisbury’s Gas & Electrical, Garstang Road South, Wesham
This business, established in 1972, is a family- run appliance store in Wesham.
I was looking to add integrated ovens into my kitchen and I, ideally wanted to have two matching appliances, to sit side-by-side in cabinet towers. Inside the store, I was greeted by Chris, who started by showing me Neff’s Slide & Hide door innovation, where the oven door is pushed inside the cavity and discreetly hidden from view. Chris presented two Neff ovens, both of which featured Slide & Hide.
One of the Neff models (B54CR71GOB), priced at £999, had eight functions and Chris explained that it was also a pyrolytic oven. He explained that pyrolytic ovens clean themselves by heating to approx. 500°C for two-four hours, turning grease and food residue into ash.
He said that delivery of the ovens would be
free. For installation, I would need to confirm that my property has a 32-amp supply ready to use, the retailer would charge £45 to wire the oven to the hard-wired connection and fit it, and £30 for the second oven.
JOINT WINNING INDEPENDENT
Sales skills: 5/5
Store presentation: 5/5
Total score: 10/10
Chris knew his stuff and he showed off his knowledge well – his explanation of pyrolytic cleaning and details of fitting the oven were attempts to close the sale. The store was well presented.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48
