work, not something experienced outside that fl ow with no direct connection to it.


All Rise… L


Now is the time for learning in the fl ow of work


earning in the fl ow of work allows employees to access the training they need, just when they need it. So how can learning leave the


classroom and become a natural part of the workplace? According to Josh Bersin, who fi rst coined the term ‘learning in the fl ow of work’ in 2018, the average employee has access to just 24 minutes of ‘formal’ learning a week – and this was before the pandemic. Opportunities for formal learning will


not only have been squeezed by other demands on employee time, but hybrid working further reduced the opportunity for employees to learn by making any kind of training in a formal setting trickier to organise. More traditional training techniques can also emphasise the idea that learning is something that is done to employees,


We need training material that is accessible, on-demand, customised and curated


rather than really refl ecting the way that employees need to experience it – that is often when they are working and come across a situation which is outside their previous experience. They need answers there and then, not


in a few weeks’ time when you’ve had a moment to organise a training session. Hence Bersin’s concept that learning needs to be focused inside the fl ow of


Delivering learning in the fl ow of work The concept sounds ideal. But you need to be able to make it work. For that to happen, training material needs to be accessible, on-demand, customised and curated. The good news is that there are specialists out there who can help you develop the kinds of material and technology you require to turn the concept of learning in the fl ow of work into a reality. Rise Up, for example, uses an app for


Microsoft Teams which enables you to develop just the kind of resource platform you need to roll out this kind of in-work training right now. Not only that, but the company has considerable experience in successfully managing such programmes for global companies. 


Visit www.riseup.ai/en to fi nd out more about learning in the fl ow of work and how you can turn this concept into a reality for your own organisation.


Taking learning outside the classroom So just what is learning in the fl ow of work? Put simply, it’s the use of technology to create ways for employees to access what they need to know when they need to know it. So that training is focused directly on what the employee wants to fi nd out about. Technology also enables them to access that knowledge at a time – and in the best way – they feel it works for them. As well as providing instant support, this further improves employee engagement by empowering the individual. They have a direct interest in accessing that learning and will put it into use straight away. That will lower turnover and improve


productivity, because employees can immediately apply the new skills they have accessed.


Learning Magazine | 81

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