Feature
meant addressing differing attitudes to change. Not only that, but e-learning was a new approach for some. Andrew recognised he needed to increase the growth of participation as well. One factor that made this challenge easier came down to the Forest Holidays’ foundations, where the roots of change management would form. It had a well-established culture of empowerment, and Andrew tapped into it by demonstrating the capability of the system to bring about that change. A launch followed with two courses that were made mandatory by senior management. Empowerment remained a feature, with each location controlling how and when the e-learning courses were to be completed. As the company’s learning
culture grew, Andrew introduced ways to enhance learner engagement. Competition between the location teams brought elements of fun, as did light- hearted questions and photographs. Growth can be enhanced with analysis,
too. This is where the company’s use of the Nimble LMS proved essential –
e-learning has proved popular with everyone
in measuring progress. Andrew provides detailed reports on KPIs and health & safety audits to senior management, who use the data to identify training needs with middle managers and, consequently, plan training calendars. With so much responsibility
resting on Andrew’s shoulders, he maintains Nimble’s excellent customer service was a vital feature. “I really cannot commend Nimble highly enough for the customer service I’ve received. Every query I have is answered and my expectations met.” The green shoots of growth continue at Forest Holidays – e-learning has
proved popular with everyone. Earlier hesitations have disappeared, as data from the LMS proves the effective impact being achieved through its training provision. But what has Andrew learned as he manages this growth – particularly as the sole author? He says: “Give yourself time! It’s easy
to think you can smash out a training module in half a day, but realistically you need to be in the right frame of mind, have access to the right resources, know your content and devise the best way to make it engaging for the learner.” It’s a reminder of an African proverb: “No man fears what he has seen grow.” When learning is embedded in the culture of an organisation, sustained growth blooms naturally. That certainly looks to be true for Forest Holidays. n
See Andrew’s seminar “How elearning has improved our culture and revolutionised the way we train” on Tuesday 15 October at 3pm in Theatre 1
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