A
D A Y
IN THE LIFE Top Notts
Minster Cleaning Services franchise as a resale in 2011. For John there's no such thing as a 'typical day'!
JOHN BA TE Fra nchisee at
Minster Cleaning Services 8:00AM - 9:00AM
I check emails and banking at home. I live 35 miles from the offi ce so this gives time for the traffi c to die down before my journey into Nottingham as well as preparing me for any issues that have arisen since the previous day.
9:30AM - 10:30PM
As a Minster franchisee, there’s no such thing as a typical day – every day is different. The main challenges arise from the management and supervision of 100+ cleaning operatives and around 140 contracts, so people-management skills are essential! First of all, I check to see if any cleaners haven’t turned in for any reason and then make sure that relief cover is put in place. We aim to be the preferred choice for commercial cleaning in the Nottinghamshire area, so it’s important that we make sure our clients are not dissatisfi ed in any way.
10:30AM - 12:00PM
Time to deal with any outstanding quotations. Commercial cleaning is an essential business service and a massive, multi-billion-pound market and the East Midlands has a huge number of small to medium-sized businesses so we’ve always got plenty of quotes on the go. I do the phoning around to prospective clients to fi nd out if we’ve been successful or if there is any more information they need before making their decision. We’ve done particularly well in the healthcare
sector since the requirement for all primary medical services to be registered with the Care Quality Commission was introduced in 2013. Minster’s knowledge of implementing cleaning regimes and practices that comply with CQC standards has proved invaluable.
12:00PM - 2:00PM
I tend to work through lunch and usually have a sandwich at my desk. This gives me the opportunity to chat with colleagues and resolve outstanding admin such as internal stock orders or making sure equipment is all up to date and operational.
2:00PM - 4:00PM
I do the quotes myself and spend this time out and about visiting prospective clients to gather all the information that we need to put together a comprehensive quotation for our services. We have many ancillary services to offer and can provide a one-stop shop for anything cleaning related so it is important that we fully understand their requirements.
4:00PM - 5:00PM
Although Minster’s systems take care of much of the day-to-day activities, I like to oversee the fi nancial side of the business. This can involve banking, invoicing and entering information onto the system. At the end of the day, I use the drive home to think about the day’s business and plan for the following day. Sometimes, if we’ve been really busy, I’ll take work home – after which I settle down for a well-earned glass of wine! l
John Bate bought the Nottinghamshire
BUSINESSFRANCHISE.COM 55
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100
