A
D A Y
IN THE LIFE Coming Clean
Prior to joining the NIC Services Group network, Rob Hampton worked in the cleaning industry for 15 years. Here, he describes a typical day
R OB HAMPT ON Fra nchisee at
NIC Services Group 8:00AM
My day always starts with a cup of coffee in the offi ce catching up on current events. I check my emails and messages, and respond as required.
9:00AM-10:00AM
I catch up with my team in the offi ce (I have an administrator and two contract managers), looking at the tasks that need to be carried out that day and allocating them to the appropriate person. As my business has developed, I now have a team of mobile cleaners who provide cover as required, such as absences or holidays. These are in addition to my cleaning teams who work on the clients’ sites.
3:00PM-4:30PM 10:00AM-12:00PM
Having ensured that everything is covered, I spend the rest of the morning visiting clients, and completing audits with them to ensure the cleaning we have provided is up to standard. This also gives me the chance to meet with the cleaners and to deliver any stock that is necessary. Today, I also visited a potential client as I was in the area.
12:00PM-1:00PM
Lunchtime gives me another opportunity to catch up on emails and calls to arrange my appointments for the coming days. Today, I am also having a catch- up call with my business development manager.
1:00PM-3:00PM
Every day I identify prospective clients to ring or email to offer our services to. I do this by using the marketing support tools provided to me by NIC, including email templates, sales leads and social networking. I am also constantly searching for my own leads, and take notes of potential businesses to target while out and about. I aim to send 10 emails a day prospecting for new business and I will follow them all up by phone the next day.
Today, I am visiting a potential client in Walsall. I start the meeting by fi nding out what his current issues are with his cleaning to ensure I can address these and offer a solution to his problem. I am given a tour of the building; this allows me the chance to measure the fl oor space to accurately quote the job using NIC’s unique custom-built quoting tool. It also allows me the chance to see fi rst-hand the standard of the current cleaning. This way, I can spot any issues and ensure my presentation deals with these to give me the best chance of securing the contract. I always get my quotations completed quickly.
4:30PM
I arrive back at the offi ce and, again, I check and answer my emails and messages. I also check in with the administrators and contract managers to ensure that there have been no issues, and that all jobs are covered. I also make sure that the sites are all fully stocked with the required consumables and that any additional jobs for the following day have been arranged. One last check of all of my emails and it’s time to go home. The phone is still on though! l
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