ERIC NORMAN FCSI


Hospitality as an antidote to...


...loneliness A


Te way diners interact with restaurants is changing. Spiraling levels of loneliness coincide with a spike in demand for delivery and takeout food; eating in a restaurant is considered old school. Here, Karen Malody FCSI explains how hospitality and foodservice could help combat the problem – and how FCSI consultants can play their part


n epidemic of


loneliness is sweeping America. Simultaneously, a remarkable 75% of restaurant traffic today is takeout. 50% of Gen Z and Millennials say takeout and drive-thru meals are essential, with 60% ordering takeout more often than in 2024. Millennials


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