News & numbers “The demand for travel is now stronger than ever and our report shows that this year we will


see a significant bounce back. 2023 is set to be a very strong year for travel and tourism.” Julia Simpson, World Travel & Tourism Council (WTTC) president and CEO


Meliá Hotels: a top place to work


A Top Employers certification acknowledges organisations that employ best practices in talent management. In the recently released ranking for 2023, Meliá Hotels International has confirmed its position as one of the companies contributing most to excellence in the workplace in Spain, Mexico and the Dominican Republic for the second consecutive year, and for the first time in Germany and Italy. These five certified countries are home to 50% of the company’s total workforce. The Top Employers Institute certifies leading employers in 123 countries based


on its HR Best Practices Survey, a comprehensive analysis of variables in human resources management. Meliá has been particularly prominent in areas such as training, commitment, ethics and integrity, values and change management. According to the Meliá CEO, Gabriel Escarrer, “this certification is a significant independent recognition of our commitment to our team [and] encourages us to continue working on workplace excellence. At [this] crucial time, we have to promote travel more than ever as an attractive industry to work in.”


High times for Hyatt Hotels


Hyatt Hotels Corporation is positioned for continued transformative growth in 2023 and beyond, with a record pipeline of approximately 117,000 rooms worldwide as of year-end 2022. Notably, nearly one in four pipeline properties is classified as a lifestyle hotel, representing 10% of the existing base of hotels and further strengthening Hyatt’s leadership position in the luxury, lifestyle and leisure segments. The significant growth of these high-value properties in Hyatt’s portfolio expands on compelling guest experiences and will further drive the World of Hyatt loyalty across the brand’s portfolio.


A notable driver of this growth is the asset-light acquisition of Dream Hotel Group’s brand and management platform, expected to bring established lifestyle hotel brands – including Dream Hotels, Unscripted Hotels and The Chatwal – into the Hyatt portfolio. Dream Hotel Group’s properties are known for experiential hospitality, strategic and unconventional programming and brand collaborations. The move will see 600 colleagues welcomed into the Hyatt family, bringing their deep expertise in experiential hospitality to the brand’s global portfolio of lifestyle offerings and extending Hyatt’s footprint in strategic destinations.


IHG returns home to Windsor


IHG Hotels & Resorts is delighted to formally open its new global headquarters in Windsor, UK. Having started life as FTSE- listed company in Windsor in 2003, IHG returns to the historic town for its next chapter after being based for the past 15 years in Denham, Buckinghamshire. The building represents not only the company’s global headquarters, but also the head of its Europe, Middle East, Asia and Africa region. It will help to serve an international business with more than 6,000 hotels in more than 100 countries around the world. Located close to key transport


8


links to London and international airports, the office boasts 57,000ft2


of space over


five floors, complete with state-of-the-art technology, modern meeting rooms and event space, parking, a recording studio and views over Windsor Castle and Eton College. As one of the world’s leading hospitality companies, the move marks a commitment to making a positive impact on its local communities. Improving the lives of millions around the world is at the heart of IHG’s ‘journey to tomorrow’ strategy, aiming to shape the future of responsible travel, together with its partners.


Guests are keen for sustainability – and


hotels are seeing green A new report by WTTC, Trip.com Group and Deloitte reveals a heightened appetite for sustainable tourism amongst consumers, with 69% of travellers actively seeking sustainable travel options. In this follow-up report, WTTC collaborated with leading global travel service provider, Trip.com Group and its major consumer brands Trip. com, Ctrip and Skyscanner, with additional data sourced from Deloitte, to analyse the trends that shaped the travel and tourism sector last year and will continue to do so over 2023. The report, ‘A world in motion: shifting consumer travel trends in 2022 and beyond’, shows sustainability is a key element of the travel agenda, with travellers eager to reduce their carbon footprint and support sustainable tourism. According to the survey included in the report, three quarters of travellers are considering travelling more sustainably in the future and nearly 60% have chosen more sustainable travel options in the past few years. Another survey also found that around three quarters of high-end travellers are willing to pay extra to make their trips more sustainable.


UNWTO looks


forward in 2023 The World Tourism Organization (UNWTO) forward-looking scenarios for 2023 suggest international tourist arrivals could reach 80% to 95% of pre-pandemic levels this year – dependent on the extent of the economic slowdown, the ongoing recovery of travel in Asia and the Pacific and the ongoing conflict in Ukraine. More than 900 million tourists travelled internationally in 2022 – double the number recorded in 2021, though still 63% of pre-pandemic levels. Every global region recorded notable increases in international tourist numbers. The Middle East enjoyed the strongest relative increase as arrivals reached to 83% of pre-pandemic numbers. Europe welcomed nearly 80% of pre-pandemic levels as it welcomed 585 million arrivals in 2022. Africa and the Americas both recovered about 65% of their pre-pandemic visitors. Meanwhile Asia and the Pacific reached only 23% due to stronger pandemic-related restrictions, which have started to be removed in recent months.


Hotel Management International / www.hmi-online.com


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