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Hotel Management International Spring 2023


Editorial Editor Phoebe Galbraith


phoebe.galbraith@progressivemediainternational.com Sub-editor Ellys Woodhouse Production manager Dave Stanford Group art director Henrik Williams Designer Martin Faulkner Head of content Jake Sharp


Commercial Client services executive Ruchita Marwaha Publication manager David Chai david.chai@progressivemediainternational.com Managing director William Crocker


Hotel Management International (USPS 6243) is published quarterly by Progressive Media International, which is a member of the Audit Bureau of Circulations, and is an offi cial publication of the European Hotel Managers Association.


Registered in England No 06212740. ISSN 2041-2452 © 2023


All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, photocopying or otherwise, without prior permission of the publisher and copyright owner. While every effort has been made to ensure the accuracy of the information in this publication, the publisher accepts no responsibility for errors or omissions. The products and services advertised are those of individual authors and are not necessarily endorsed by or connected with the publisher. The opinions expressed in the articles within this publication are those of individual authors and not necessarily those of the publisher.


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ver the past year, we have finally seen movement towards recovery after the years affected by the pandemic. However, even as the industry experienced a period of steady travel and growth in 2022, there were signs of slowdown in the final months of the year due to economic concerns. The new year offers untapped potential for the hotelier and hopeful travellers alike as we look to move further away from the shadow of the pandemic.


Hope for the future O


Of course, the year ahead is not without complications. Labour shortages are still a major concern across all travel segments, and there are worries for consumers’ financial concerns and increasing climate anxieties. For a successful 2023, hospitality leaders will need to consider the current climate, and continue to adapt to new and ongoing challenges. We kicked off 2023 in beautiful Lisbon where EHMA held its 49th annual general meeting, ‘Inspiring the Future’. Bringing together industry leaders from across Europe to discuss the future generation of young professionals, EHMA president Panos Almyrantis outlines how to keep them inspired on page 11.


As the world and industry alike continue to face ongoing environmental concerns, we hear how spas are no exception. Speaking to representatives from Sustainable Wellness and Arctic Bath hotel on page 47, they explain why sustainability is a key issue that is not going away and how there is still much to do in this area. And finally, with many guests calling for authentic food experiences when they venture abroad, we learn how hotel restaurants are stepping up to meet the growing demand for local culture and authenticity on page 36. While the industry still has far to go in terms of recovery, the road ahead is looking clearer.


Phoebe Galbraith, editor


On the cover and below: Arctic Bath, Sweden.


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