Contents
May event to learn about the challenges and changes event planners now face.
32 Digitising the guest journey m3connect
34 How is hospitality utilising NFTs?
The hospitality industry has not been immune to the global increase in interest in non-fungible tokens (NFTs). But while everyone seems to be talking about NFTs, few understand the buzz behind the buzzword. Hotel Management International presents two blog posts from HFTP explaining how the industry has been utilising this novel technological concept.
36 Centralising hotel system architectures Ireckonu
37 Step into the spotlight When it comes to hotels, asset managers hold the key to ensuring the best possible future. Jonathan Humphries, head of international hotel development and asset management specialisation at Glion Institute of Higher Education, discusses the importance of hospitality asset managers and their role in the hospitality industry.
Operations 39 Customer demand driving sustainability Most global travellers think sustainability is vital for travel, making
Hotel Management International /
www.hmi-online.com 51
it an essential component of hotels’ strategies if they want to attract the eco-friendly traveller. Abi Millar speaks to Kevin Brooke, general manager at Heckfield Place, and Brune Poirson, chief sustainability officer at Accor, about what their hotels are doing to meet environmental demands.
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42 Adaptive events planning Events planning is central to many business calendars, bringing together leading luminaries, industry experts and those seeking professionals development. However, the pandemic has meant that events planning has had to adapt like other industries. Jane Pendlebury attended HOSPA’s
Spa & wellness 45 Going above and beyond The spa and wellness sector is no longer limited to pampering – the focus has now shifted to the importance of health and well-being. Mae Lossaso looks at the rising popularity of these new therapies as she speaks to Julien Surget, managing director of the Canyon Group, and Ferbâl Yaman, marketing and communications manager at Mandarin Oriental, Bodrum, to find out more.
49 Spa sensations for all the senses Kemitron
Food & beverage 51 A British style of Michelin Appreciation of British cuisine has changed drastically over the years, especially in the UK’s Michelin- starred restaurants. Brooke Theis speaks to Steve Smith at The Latymer in Surrey and Paul Leonard at The Forest Side in Cumbria, about the evolution of Michelin-starred hotel restaurants in the UK and what changing appetites spell for the future of the hospitality industry.
55 Reusable rather than single use Meiko
Design 56 Themed hotels: Whacky or wonderful? Though themed hotels have long enjoyed a place in the industry, decking them out in dramatic designs has recently become far more popular as zany styles can be perfect for securing return visitors. But if themed properties are often a testament to the passions of hoteliers and punters alike, success is far from assured. Andrea Valentino talks to Claus Böbel, owner of a sausage-themed hotel in Germany, and Andy White, a prominent themed hotel designer, to learn more.
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