Contents In this issue 8 News & numbers 45
The headlines and vital stats impacting the industry.
10 Hotels still recovering from Covid-19
According to the latest preliminary data from STR, the UK, Poland and Ireland are the top three European countries leading hotel occupancy recovery in 2022. Hotel Management International looks at the latest available data presented by STR at IHIF and its latest hotel performance analysis to find out about hotel occupancy recovery in Europe.
EHMA 11 Keeping up with change As the newly appointed president of EHMA, Panos Almyrantis outlines his aims and priorities for the association as he takes over the reins, as well as his expectations for the hotel industry to adapt and incorporate change management practices to face a new, post-pandemic world.
Big interview 12 Experience and
leadership in hospitality With more than two decades in hospitality at IHG, Karin Sheppard has built a reputation for herself and is currently managing director, Europe at IHG Hotels & Resorts. As
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explains to Andrea Valentino, RHG’s growth is down to more than optimism and tenacity, but also teamwork, long-lasting partnerships and careful planning.
20 Seizing opportunities In early May 2022, Hotel Management International flew to Berlin to hear from global industry leaders about the latest trends that will shape the hospitality sector as it recovers from a tough two years. We look at the key themes to emerge from the discussions as the industry plots its course for the future.
23 Powering hospitality real estate deals Sterling Technology
an industry leader responsible for driving performance, sustainable growth and the reputation of the hotel group’s European business, Sheppard speaks to Phoebe Galbraith about her experience in hospitality and her role as a leader, what it means to provide true hospitality and the group’s aims for the future.
Regional focus 15 Growing pains for India’s hotels
From the days of the British Raj, Indian hospitality has enjoyed a reputation for opulence. But, as the country’s economy changes, and more adventurous tourists arrive from overseas, Indian hoteliers are becoming more interested in mid-market offerings. Andrea Valentino talks to Sudeep Jain at IHG; Suma Venkatesh from IHCL; and Professor Dipra Jha of Washington State University to learn about why this sector has traditionally struggled in India.
Business management & development 18 Developing a global footprint Few can match Radisson Hotel Group (RHG) in terms of their ambitious development plans, something undoubtably down to Elie Younes, the company’s global chief development officer. Yet, as Younes
24 Passing the baton
For around 80 years, Steigenberger Hotels and Resorts have embodied premium European hospitality. In the past 40 years, Deutsche Hospitality has expanded from the luxury segment to encompass eight brands spanning every market segment. Jim Banks speaks to outgoing chief development officer Claus-Dieter Jandel about that expansion process, and his replacement Marie-Noële Schwartzmann about the future of the group.
Technology 27 Hospitality: Supercharging marketing recovery Since the start of the pandemic, consumer behaviour towards the hotel sector has changed. With new technological opportunities such as AI and facial recognition, Scott Dahl, programme director at Les Roches Global Hospitality Education, discusses its potential for marketing recovery.
29 Finance software for growing businesses Percipient
30 Why guests will forget all about the front desk Agilysys
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