AI Lab Sweden AB group
https://ailabbet.com/.
20,000 strong consulting team world- wide.
“It was a great way for consultants, architects and sales folks to con- nect with one another and exchange knowledge and experiences but also ask questions and share content, that could be leveraged in ongoing engagements.” She says the business value of these communities was not only about exchanging knowledge and experiences between peers though: “The sense of belonging and sense of purpose that community engagement and work created for so many people cannot be ignored. How friendships and trust were built between people in different countries that had never even met in person. The power of those connec- tions and the bonds that were created resulted in a lot of problem solving and innovation that was harvested, curated and eventually packaged, as service products that could be repeated on many similar engagements but also sold as service products, with a certain quality stamp.”
She adds: “The leadership aspect and how we were able to find and grow talent from within the company, and leverage those informal leaders as change agents for some of the culture transformation initiatives we undertook was incredibly powerful. People tend to listen more, and follow the leaders they chose, because they respect them and look up to them – and not only the formal leaders they are mandated to pay attention to.”
Coherent workforce
An untrusting employer might put their faith in hard performance indicators, but Rebecka suggests that the combined capabilities of KM and AI will make the
20 INFORMATION PROFESSIONAL
value of tacit knowledge and trust obvious enablers for creating engagement. “It doesn’t matter how skilled or experi- enced your employees are, if they do not par- ticipate, or if they are not focused on or even aware of the company goals and objectives. Creating engagement across all individuals and teams can be difficult even when every- one is in the same location and even more so when some of us are meeting in person, while others are joining remotely. This is where technology, both on the hardware and software sides, makes all the difference. “It is not a silver bullet, but it is a pre-req- uisite and enabler, for creating a sustain- able, inclusive employee experience. We need to adopt certain ways of working and modern technology to create an environ- ment where this is possible – smart meeting rooms, common collaboration tools etc.”
Responsible AI
Rebecka says that there will be misuse of AI like any other technology. “If you have ill intent, you have ill intent and you’re going to do bad things,” adding that this is why we should regard AI as an enabler and focus on AI at the service of humans. She says: “It is absolutely possible to do this responsibly and the attraction is that it also creates a much greater opportunity to shift employees focus from mundane tasks, to value-add work. It is important to remember that AI is not here to replace humans, but to empower and support us to make more well-informed and better decisions, as it enables us to leverage much bigger volumes of information and data. Volumes at such a scale that it would take a person years to digest while AI can digest and synthesise it for us in seconds. “I know my former employer has worked on that for a long time, and others in the industry as well. There has been a lot of talk about ethical and responsible AI. And
that’s where me and my partners at AI Lab Sweden AB are trying to make a dif- ference in educating decision-makers, not only as tech evangelists but also from a le- gal and ethical point of view – what do you need to think about as an organisation?”
AI Lab Sweden AB Since leaving Microsoft Rebecka has joined AI Lab Sweden AB (
https://ailabbet.com/). “This is a new company and start-up formed by ex-Micro softies with extensive experience from different business areas within Microsoft. Our focus is on driv- ing awareness and providing strategic advisory services around the possibilities that AI brings and how we can leverage it in responsible, ethical and legal ways, while protecting information security and personal integrity. AI is already here and we all use it every day, without even thinking about it. The potential for driving business value and shifting work away from administrative low-value tasks is huge. For any organisation in both private and public sectors.”
AI-powered Knowledge solutions To illustrate one impact of AI in KM, Rebecka says: “I am going to come back to one of my, and many KM practitioners’ pet peeves: Search. Throughout my career in KM numerous surveys across C-levels and CKOs put Search in the top three pain points, every time.
“Inefficient enterprise search tools tend to result in time wasted. Employees end up spending a lot of time searching and browsing, before giving up to ask a colleague instead. It drives frustration and stress for the employee and is a disruption for the person they call on, adding further to productivity loss. With AI-powered knowledge solutions, we are no longer solely dependent on search to find infor-
April-May 2023
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