INTERVIEW
What could AI-powered knowledge do for work life sustainability?
Whether you think it will enslave you or liberate you, AI is sitting in front of you now, off ering to answer your emails, tell you which of your colleagues you need to talk to, or what content may be relevant to you. Rebecka Isaksson, a keynote speaker at this year’s CILIP Conference, 12-13 July in Birmingham (book now at
https://cilipconference.org.uk), explains why she thinks we must continue to explore the positive potential.
A GLOBAL headline-grabbing open letter about the perils of AI was published just before Information Professional spoke to Rebecka, a KM and AI expert with years of experi- ence at Microsoft. Signed by the likes of Elon Musk and Steve Wozniak, the letter calls for a pause on “giant AI experiments”, specifi cally technology being developed by companies like Microsoft. It said: “We call on all AI labs to immediately pause for at least six months the training of AI systems more powerful than GPT-4.” Rebecka said: “I agree that it is very important to address AI responsibly and that common values and guidelines for how to use this powerful technology are needed. But that work has been ongoing for several years already and the conver- sation is already happening across nations and across the industry. I am not sure that pressing pause, as the letter suggested, is the best way to go because AI is already here and it is here to stay. I think the work that the UK government did, resulting in the policy report titled AI regulation: a pro-innovation approach has an important take on this, as it clearly states the need for a practical and outcome-centric approach to AI – to realise all that potential value in public services, that is so much needed in most countries.”
18 INFORMATION PROFESSIONAL
Rob Mackinlay(
rob.mackinlay@
cilip.org.uk) is a journalist at Information Professional
New model
Many organisations are struggling to defi ne a hybrid work model that fi ts them and is sustainable over time, but AI could provide a solution.
“The pandemic really accelerated the adoption of modern collaboration tools and drove a lot of innovation for the tech com- panies,” says Rebecka. “We had to fi nd new ways to connect and collaborate in a virtual environment and that was a good thing.” Post pandemic, the problem has morphed, and Rebecka says: “The main challenge that I see now, is how we shift from a remote work style, into a hybrid work model that is inclusive and sustainable. There is no lack
April-May 2023
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