NEWS ROUND-UP Heinemann gains another eight years in Sydney
Sydney Airport has renewed Gebr. Heinemann’s duty free concession for a further eight years. During the course of the renewed
Rio Galeão issues RFP for Tom Jobim’s Terminal 2
Tom Jobim International Airport (GIG) in Rio de Janeiro has told TRBusiness it is searching for partners who can introduce ‘interactivity, technology and sense of place’ into the commercial experience at Terminal 2. Operator Rio Galeão has issued
a request for proposals for seven spaces (two pre-security; five post-security) covering more than 2,200sq m as part of a five-year contract. The footprint includes a megastore in
the boarding area exposed to 100% of domestic passenger traffic. The deadline for proposals is 10 April. “After that, we may have a period
for analysis and negotiations,” said a spokesperson. “Currently, we don’t have a scheduled date for announcing the winner.” Competitive proposals will be judged
on criteria such as architectural design and a brand mix that amplifies Rio as a destination; differentiated products and services that cater to business and leisure travellers alike; and a merchandise selection that encourages dwell time and facilitates different payment options. Leandro Dantas, Chief Commercial
Officer, Rio Galeão stated: “Our objective is to create a memorable experience for anyone travelling through Rio Galeão, offering a diverse product mix, with great brands and quality services. “For operators, this will be an
opportunity to position their brands and concepts for a different audience.”
contract, which runs from 2022 until 2029, Heinemann will explore new data and technology initiatives to create a ‘truly omnichannel approach’ using digital and marketing strategies to upgrade the passenger experience. Richard Goodman, Managing Director,
Heinemann Australia said: “The new agreement is based on a collective shared vision concerning an evolution and optimisation of the current space. These include renovations of the perfume & cosmetics area and multiple new ‘zones’ for customers to shop and dwell. “In this respect, we will start converting
our Heinemann Tax & Duty Free stores accordingly in 2020. The new retail spaces will set a benchmark for modern duty free shops with an upgraded design and the newest brands to offer our passengers the
very best of airport retail.” The new ‘zones’ will boast ‘generational
spaces’ equipped with the latest brands and luxury products. As part of the P&C renovation,
Heinemann says it will continue to differentiate the mix from the domestic market, providing travellers with exclusive and sought-after labels, plus beauty services for men and women that can be enjoyed pre-departure.
Copenhagen Airport shopping centre revenue +4.8%
Shopping centre revenue at Copenhagen Airport (CPH) grew by 4.8% to DKK917.3m/$137m, while total non- aeronautical revenue grew by 3.2% to DKK 1,930.5m/$288m in 2019. In 2019, CPH said it actively pursued
improvements in the retail experience for passengers by offering travellers a number of new services and options. According to the airport operator, 86% of passengers surveyed said they were
satisfied or very satisfied with the level of service, the facilities and their journey through the airport in 2019. CPH boasts 76 shops and 48 restaurants
and cafés in the terminals, plus a wide range of activities designed to ‘engage and entertain travellers’. However, at the end of the year, the
decision was made to discontinue the CPH Advantage programme due to a ‘lack of active users’. “Instead, we are planning to design customised offers for as many travellers as possible,” said CPH. In its annual report, CPH did note that
the ‘lack of growth in passenger numbers’ posed a challenge for the shops and restaurants in 2019. The airport operator insists that shopping
centre revenue is ‘essential’ as it accounts for the lion’s share of the airport’s non- aeronautical business.
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