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LEADING AMERICAS OPERATORS: DUFRY/HUDSON


captivating toys, sweet treats and interactive store designs. Now more than ever, travellers are looking to airports to exceed expectations and provide memorable experiences and we look forward to continuing to provide that to them under this iconic brand.


How do you believe duty free & travel retail has evolved at Canadian airports and indeed in Canada as a whole within the last few years? What do you think still needs to be improved? In 2019, Canada welcomed over 22 million visitors, marking the sixth consecutive year of increased travel to Canada. As Canada continues to compete on the world stage as a top destination for leisure and business travel, we’ve seen the traveller become increasingly sophisticated. Travellers passing through Canadian airports not only expect a wide offering of international luxury concepts and local brands, but they also value world-class service and a memorable experience in every aspect of their journey. As such, we’ve partnered with world- renowned brands to open concepts such as ‘See’ by Chloé and Dunhill, as well as developed proprietary concepts, including Urban Attitude in Calgary, which offer a thoughtfully- curated selection of high-end iconic brands mixed with travel necessities. We look forward to continuing to grow our duty free presence in North America and continuing to help bring some of Canada’s most iconic brands to life within the travel landscape.


Has the passenger demographic evolved in recent years? Can you tell us how it has changed and if this has influenced the retail portfolio at the airport? Travel retail is a growing industry with attractive


customer


demographics. We have a captive audience of customers and have seen dwell times continually increase, now reaching on average between 90 to 105 minutes. They have a high propensity to spend – the median household income for passengers is about $100K to $125K. We’re also increasing catering to the millennial demographic, which


MARCH 2020


is more focused on experience. Therefore, we have been evolving our business to be more appealing to a broader demographic with more experiential offerings including food & beverage.


What will Hudson’s top priorities be in 2020? As we head into 2020, Hudson’s strategic growth focus will remain steadfast on growing our North America footprint across the four cornerstones of our business: travel convenience, specialty, duty free, and food and beverage. As part of our recent acquisition to acquire North American food and beverage concessionaire OHM Concession Group, we plan to add notable food and beverage options to our existing concessions portfolio and infuse new markets with our unparalleled travel expertise. We also look forward to integrating the Brookstone brand into our travel convenience concepts.


Which particular geo-political and socio-economic pressures do you feel will most heavily influence or impact Hudson’s North American operations in 2020? As we’ve discussed in the past, Chinese passenger trends continue to impact our business, weighing primarily on our duty free business.


Is Dufry/Hudson hoping to


See By Chloé store at Canada’s Toronto Pearson Airport.


“Hudson’s business strategy is focused on winning new contracts.”


Roger Fordyce, Hudson


win more contracts in 2020 or focus more on consolidating its existing territory? Hudson’s business strategy is focused on winning new contracts. As we’ve mentioned, looking to next year, we see a robust pipeline that is much more in line with 2018. In addition, our two key acquisitions that we just announced, Brookstone and OHM Concession Group, will further strengthen our ability to compete for and win RFPs. «


Dufry/Hudson opened its latest FAO Schwarz store at Indianapolis International Airport. TRBUSINESS 29


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