SKYSERVICE 2017 FORUM
Aeromar ramps up the quality at second SKYSERVICE event
Last April’s Aeroflot/Aeromar-backed SKYSERVICE 2017 Forum in Moscow attracted more than 40 airlines – including 22 from Russia, plus a huge cabin crew contingent to a central Moscow venue. Doug Newhouse reports on a stimulating event.
W
ith the benefit of hindsight, this year’s two-day SKYSERVICE
2017 Forum was a big improvement on the previous year’s inaugural effort, with a bigger and more readily suited exhibition floor for several product stands, open-plan catering kitchens, an entertainment and video area, plus a dedicated and separate conference room. As such, Aeromar CEO and
Board member Chairman Vladimir Dzhao said he was happy with the attendance level at the exhibition, the conference, the various seminars and the presentations. The Aeroflot-owned Aeromar
duty free, catering and services company went to some lengths to welcome more than 60 suppliers of brands, goods and services to the venue, as well its sole inflight duty free concessionaire the Inflight Sales Group and the highly regarded ISPY Travel Retail Training company run by Christine Martin. Once again, Aeromar’s inflight
catering division and Jean-Marcel Rouff’s ISG partnered with key suppliers to back the Russian airline crew fair held at the official Convention Hall close to Moscow’s Red Square. The much improved conference
was also where Aeromar’s Dzhao pointed to the welcome resurgence in international passenger traffic which is helping Russia’s national airline generate around R30m roubles ($525,867) a month from its airline supply operations. Talking separately with TRBusiness
at the event, Dzhao said: “We have a huge turnover of around R30m roubles a month and this is very
JUNE 2017
Left to right: Alexander Neradko, Head of the Federal Air Transport Agency, Valery Okulov, Deputy Minister of Transport of Russian Federation, Vitaly Saveliev, CEO and PJSC Aeroflot Chairman, Vladimir Dzhao
profitable and useful for the airline.” He said Aeromar is also planning
to expand its onboard retail and food and beverages services to many more third-party Russian airlines in future. [Aeroflot already operates 170 aircraft and is planning to add another 40 flights this summer-Ed].
ISG: ‘The easy choice’ As part of this, Dzhao said that Aeromar – Russia’s largest catering company celebrating its 25th anniversary – will now provide duty free, catering and cleaning services to no less than 400 flights every 24 hours from its numerous airport bases throughout Russia. The airline is also transferring
its system technologies into a custom-built digital format SAP system, which has been specifically created for the airline and the
passenger’s needs. This is expected to benefit both
Aeroflot and its sister airlines, as well as ISG, which is currently the onboard duty free concessionaire. Asked for his assessment of
ISG’s operation at the SKYSERVICE Conference where TRBusiness was also a leading speaker on day two, Dzhao said unequivocally: ‘ISG is the best. They were the easy choice…’, and he added that ISG was also ‘by
“We have a huge turnover of around R30m roubles a month and this is very profitable and useful for the airline.”
Vladimir Dzhao, CEO and Board member Aeromar
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