Using Technology Helps Build Occupancy and Streamline Operations
CASE STUDY: Kensington Senior Living
When Tiffany Tomasso and her business partner, Steve Lampa, started Kensington Senior Living in 2010, they knew they would need an efficient way to oversee the operations of the communities they manage from the road. And these two know a thing or two about the business of senior living management and customer care. She’s the former COO of Sunrise Senior Living; he’s the former Senior VP of Operations at Marriott Hotels. They chose MatrixCare Senior Living.
“The ability to access information from anywhere is very important to us,” Tomasso says. They find the marketing functionality in atrixCare Senior Living to be very useful for activity management and supporting weekly sales calls. “When we’re in start-up mode, the Lead Center is critical so we can see performance against targets, and measure progress to build occupancy. The fact that the information collected in the Lead Center ows throughout the system once the resident moves in results in efficiencies across the community. “We love that the lead information becomes the basis of the Resident Junction, Billing and Clinical modules,” adds Lampa.
Challenges:
• Lack of integration between software programs used to manage communities
• Inefficient record-keeping processes, resulting in
inconsistencies and inaccuracies across the community
• Little to no visibility of operational information above the unit level
Solution: MatrixCare® Senior Living
Results:
• Improved communication between departments, resulting in better care
“
We are able to ensure that work is getting completed on time... as a result, we don’t get cited by regulatory surveyors.”
— Steve Lampa Kensington Senior Living
• ore efficient and detailed documentation for more timely and accurate billing
• Visibility of metrics and progress toward goals for greater success
48 SENIOR LIVING EXECUTIVE / ISSUE 3 2017
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