WORKFORCE DEVELOPMENT


A Framework for the Future of Senior Living: Workforce Development


F


ollowing Argentum’s 2015 listen- ing tour, the association has been working with leaders from owner/


operator and industry partner member companies to establish committees focused on each imperative (workforce develop- ment, quality improvement, operational excellence, consumer choice, and memory care) as well as on senior living public policy. Each committee’s strategic framework


brings forth opportunities and goals; how- ever, no one plan stands alone in achieving a better future for seniors and those who care for them. The plans present a foundation for improving the future of the senior living industry and together will pave a path for overall success as the industry prepares for an aging population and an ever-increasing demand for care and services in the years to come.


Senior Living Leaders Oer Framework for Building and Attracting a ualied Workforce to Meet Future Needs of Older Adults Based on an analysis of Bureau of Labor Statistics data, the senior living industry will need to recruit 1.2 million new employees by 2025 to properly care for and serve the swelling population of seniors. These changes in population demographics will have a significant effect on senior living’s ability to grow and meet future needs of older adults, and the industry needs to be innovative in attracting qualified workers. The Argentum workforce development


committee is tasked with helping the industry achieve this vision by developing a plan to focus on job creation, invest in training and development, and track metrics to ensure employee engagement and opportunity. “As we have studied workforce develop-


ment, it has become clear that we need to develop new practices in hiring, retention,


WORKFORCE DEVELOPMENT


IMPROVING THE FUTURE OF SENIOR LIVING FOR:


N I QUALITY IMPROVEMENT


MEMORY CARE


PUBLIC POLICY


CONSUMER CHOICE


OPERATIONAL EXCELLENCE


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training, and development,” said Bill Pettit, chair of the Argentum workforce devel- opment committee and president of


mitting data for workforce development related metrics on an ongoing basis


the


R.D. Merrill Company, parent company of Merrill Gardens. “The impending re- tirement of a large sector of senior living employees coupled with the rapid growth of an aging population will require us to pursue a meaningful and effective strategy in these areas.” The workforce development committee’s goals include: » Meet the number of workers neces- sary to adequately staff senior living communities


» Engage senior living providers in sub-


» Achieve a reduction in senior living em- ployee turnover and increases in senior living employee retention, satisfaction, and engagement


» Establishment of workforce devel- opment metrics for the senior living industry that are regularly measured with accompanying analysis that is actionable by senior living operators


» Increase awareness of and enthusi- asm for professional and staff career opportunities in senior living through collaborations and partnerships with senior living organizations


ISSUE 3 2017 / ARGENTUM.ORG 27


IMPROVING THE FU- TURE


• Senior Living Operators • Consumers • Policy Makers • Regulators • Investors • Health Care Systems


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