ASSERTIVENESS


What is Assertiveness? “The willingness and readiness to actively participate, state and maintain a position, until convinced by the facts that other options are better.”


Requires the initiative and courage to act!


Comfort Level


Comfort level is the degree to which you feel comfortable with what is happening, while taking into account that flying a mission can be dangerous and demanding.


Whenever comfort level is exceeded, “Speak UP!”


Barriers to Assertiveness • Talking UP to a position of authority • Rank differences • Talking UP to a more experienced crewmember • Lack of confidence • Fear of reprisal


Behavior Continuum


It is useful to think of a continuum (below) along which the whole range of human behavior lies. Some behavior is extremely passive (at one end of the continuum), some is extremely aggressive (at the other end), and some (assertive) lies somewhere in between:


Passive


Overly courteous “Beats around the bush” Avoids conflicts “Along for the ride"


19 CRM 1


Assertiveness (AS)


Active involvement Readiness to take action Provide useful information Makes suggestions


Over Aggressiveness


Domination Intimidation Abusive / Hostile


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