INTRODUCTION TO CREW RESOURCE MANAGEMENT (CRM)


CRM encompasses a wide range of knowledge, skills and attitudes. The key to the success of a CRM program is the mutual respect and confidence that is created among crewmembers which fosters an environment that is conducive to openness, candor and constructive critique. The result is a more professional performance due to the SYNERGY that is achieved in the cockpit and cabin, which decreases the risk of an accident or incident.


What you need to know: • The definition of synergy


• The Seven Skills of CRM and their impact on teamwork, performance, problem solving and attitude


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