NEWSDESK
Keyline Civils Specialist: delivering quality service
Keyline Civils Specialist has introduced a new delivery service, to streamline the process and improve reliability. As part of this improved service, customerswill nowbe providedwith a delivery time slot, so they can accurately plan deliveries into the working day and improve on-site efficiency and safety.
Keyline’s newservice is designed to improve its delivery offering in linewith customers’ needs. On the day of delivery, the newsystem provides customerswith a two-hour delivery window, aswell as access to live tracking. They will also be toldwhat products are being delivered andwill receive an updatewhen the delivery is 20minutes away -meaning site agents arewell informed and able to plan ahead. To streamline the process further, Keylinewill also provide an electronic proof of delivery, to help reduce the administrative burden.
Dean Pinner,Managing Director at Keyline said: “The implementation of our improved delivery service is a great step forward.We have had a complete overhaul in terms of our approach, and the changes to our process mean customers can trust us to efficiently and safely deliver the right productswhenwe say wewill. In addition,we are helping to eliminate hassle for customers by keeping theminformed through better communication and updates.
“It is so important for customers to receive reliable communications fromus, andwe are confident that our updated, automated service willwork hand in handwith the proactive work of our colleagues in branch to improve customer experience.”
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With improved customer service at the heart of this change, and newtechnology and industry- leading transport planning systemin place, Keyline is able to improve its internal processes to ensure that orders are picked accurately and quickly. Keyline’s drivers are also equipped with newdevices that can be used to identify themost efficient routes. This ensures that orders are delivered to customers in good time.
The newdriver devices also provide live traffic updates and alerts to hazards such as low bridges, so drivers can easily avoid problem routes and keep deliveries on track. If any issues do arise on route, the devices can be used to safely phone the customer and keep theminformed. Drivers are also notified of any on-site hazards or restrictions,making the delivery processmuch safer for both the driver and the customer,while improving the offloading time.
| February 2021 |
www.draintraderltd.com
Aswell as the newdelivery service, Keyline’s customers also benefit fromthe same quality service that led to the company being awarded the Fleet Operator Recognition Scheme’s (FORS) Gold accreditation.
Keyline is also continuing its Driver Bonus scheme that aims to reduce the environmental impact of the fleet through improved driver performance. All vehicles in the Keyline fleet are installedwith a drivermonitoring system that scores drivers based on five key areas: idling, accelerating, braking, speed and cornering. The schememeans that Keyline’s vehicles are driven in a better, safer andmore controlledmanner.
The improved delivery service is part of Keyline’s commitment to deliver the best possible customer service and ensure that customers can trust Keyline to safely deliver the correct products quickly and to schedule.
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