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CASE STUDIES


Just what the Drain Doctor ordered


Specialist rainwater,wastewater and stormwater systems supplier Graf UK has secured its firstDrainDoctor franchise.


Drainage systems manufacturer Graf UK enlists its first Drain Doctor franchise themanufacturer.


And just sixmonths after installing its first systemfor themanufacturer, JP Plumbing and Drainage, based in Buckingham, is so taken with Graf systems it is voluntarily taking on the role of brand ambassador for the Banbury- based supplier.


Sixmembers of Drain Doctor Oxford’s staff had already completed Graf training via seminar when the business installed three Graf systems during lockdown between April to September – two One2Clean treatment plants and a Carat septic tank for large private houses in Oxfordshire.


The company,which is run by Jon and Lisa Parker and their daughters Charley andMillie, will only use Graf UK systems forwastewater purposes and aims to install one amonth to helpmeet their target of almost doubling turnover to £1million plus in the next few years.


As an accredited Graf UK service provider, they also offer commissioning and servicing as part of the company’s Lifetime Support pledge.


JP Plumbing and Drainagewas set up as a Drain Doctor franchise in 2012, four years after the family returned fromliving in Spain. Jon returned to his drainage engineer roots, subbing outwastewater contracts as the core businesswas then, and remains, reactive drainage emergencies.


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However, as these can often be linked to septic tank issues, and the legislation regarding them has becomemore onerous over the past couple of years, he spied the opportunity to do wastewaterwork themselves and turned to Graf UK for help.


“One ofmy aims is to present to thewhole Drain Doctor network the reasonswhy they should also beworkingwith Graf,” said Jon, 47. “Their systems are the best domestic units out there but not only that, they are just a great company toworkwith. They have really looked after us. Every dealingwe have had with themhas been good.


“Inmymind, the systems are great value for money and are very simple and easy to install and use.We explain to customers howsimply the systemswork, howeco-friendly and energy-saving they are, and it’s a pretty easy sell. Any opportunitywe get,we sell Graf.”


Jon also presses home to customers the minimal above-ground footprint (600mm diametermanhole cover) of Graf UK’s wastewater systems and,with house sales picking up during Covid, the fact their low-cost and ease ofmaintenance help sell a property.


“We havemanaged tomaintain like-for-like sales despite lockdown,” he said.


Once the circa 50-strong Drain Doctor network has completed its head office and training centremove to Brackley, Jon,who completes around 1,500 drainage jobs a year, hopes to be able to persuade other franchises toworkwith


| February 2021 | www.draintraderltd.com


He said: “I have already shown themhoweasy it is toworkwith Graf. It took just one phone call and one email to create an accountwith them. Their lead times are impressive, and you can choose your delivery timeswhich is vital in this day and age.”


He concluded: “We enjoywhatwe do.More than anythingwe love doing a good job for our customers andworkingwith Grafmakes that super-easy.”


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