CASE STUDIES
Rescue Rod jettisons paperwork during lockdown with BigChange
Drainage company Rescue Rod has transformed its business after deploying newmobileworking technology fromBigChange during the first COVIDlockdown. The systemenabled the Bournemouth- based company to quickly switch to remote digitalworking, eliminating paperworkwith field engineers equippedwith tablets synchronised in real-timewith the office.
BigChange,which provides a single platformCRM, job scheduling, mobile app, tracking and customer portal, enabled Rescue Rod to adapt quickly as the COVID crisis evolved. The systemwas deployed in record time during the first lockdown andwithin the last 6months 10,000 jobs have been completed using the system.
Rescue Rod provides drainage services to companies that include WessexWater, SSE Contracting, SouthWestern Railways, BCP Council and Bournemouth International Airport. With a fleet of vans and specialist HGV vehicles for liquidwaste transport and jetting services, Rescue Rod has a teamof 25 engineers responding to urgent drainage needs across the south of England.
“During the COVID crisis BigChange has been a godsend.We actually starting implementation the sameweek theMarch lockdownwas imposed. The systemallowed us not only continue business as normal but also enabled us to quickly deploy COVID-safeworking thatwould simply have been impossiblewithout a fully digital system,” says David Gamblin, Operations Director of Rescue Rod. “We initially chose BigChange as itwas not only really good value formoney but offered exceptional features, ease of use and adaptability.”
Previously Rescue Rodmanaged theirmobile operationswith a number of different systems;much ofwhichwas paper based. The company relied on textmessages andmobile phone calls tomanage their field engineers and thewhole operationwas inundatedwith paperwork with engineer reports taking days to arrive and then process.
“Lockdown turned out to be a blessing as it expedited the switch away frompaper and the consolidation of a number of different systems into one.With everything on the cloud and 24/7 visibility through live reporting fromengineer tablets,wemoved froma business that relied on disconnected legacy systems andmountains of paper to amodern, fully digital business - all literallywithin a fewweeks,” Gamblin explained.
30 | February 2021 |
www.draintraderltd.com
Therewere concerns about training during lockdownwith homeworking and social distancing restricting face-to-face training. These concernswere however successfully addressedwith the setting up of a COVID safe training area for engineers and online training from BigChange.
“Wewereworried about the factwe’d not be able to get face-to-face product training. BigChangewere however quick off themark setting up a virtual ‘university’ and online training that turned out to be so goodwe reckon itwas actually better than face-to-face training. Itwas more focussed and using TeamViewermore personal and very effective,” Gamblin explained.
“The BigChange guyswere fantastic throughout and their expertise and skills proved invaluable, quickly overcoming any obstacleswe encountered,” he added.
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