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SPECIAL FEATURE


Data in transit: joining the dots


The drainage industry has continued to be driven by a desire to improve climate change through technological advancement and research proving it iswell placed to support customers inmeeting the challenges faced daily, particularly throughout the Coronavirus crisis. Viewline embodies this philosophy as collaboration through the sharing [of] knowledge for a changingworld (WRc 2021) strengthening relationships and supporting a sustainable future through exciting, innovating development in the industry.


To date Viewline have:


■ Embraced suggestions fromthewater industry (and related industries) for an improved reporting format providing clarity for end users through the introduction of ‘explainer pages’ (Nov 2020).


■ Been responsive to industry, customer and cameramanufacturer feedback by implementing changes that simplify the reporting


process.


■ Incorporated backward compatibility toMSCC4 standardwithin Viewline Industry xml reports.


■ Investigated and developed AI technology for roll out later this year.


■ Engaged at all levels of the drainage industry to ensure knowledge remains current and products are as adaptive as possible.


■ Supported the NADC in raising awareness of industry standards.


■ Produced reporting software that is industry standard compliant. The UKWater Industry designed AssetManagement Plan, version 7 placing responsibility heavily on an increasingly competitive contractor landscape to provide solutions to the challenges of customer engagement andmaximised efficiency through greater procurement planning (Millbank 2021) for those involved in thewater industry at all levels. Viewline entered the domesticmarket in 2009with a desire to provide drainage contractorswith consistent, professional CCTV survey reports at affordable prices (Viewline 2021). It quickly became apparent that the flagship product Viewline 550 (VL550)waswelcomed in the industry because it offered smaller contractors financially sustainable reporting software and complete compliancewith the industry standard MSCC5. As a result of VL550, contractor reports at entry levelmet the industry benchmark andwere revolutionary as they provided a consistent approach to reporting, aligningwith AMP7’s aspiration of


24 | February 2021 | www.draintraderltd.com


creating transparency and customer satisfaction (Millbridge, 2021) for end users. VL550 is unique in that it delivers exceptional value for the small contractor and also enablesmisconnection(s) to be flagged during the investigation, clearly identifying themwithin the report data. This


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